Remote & Perm: ServiceNow Engagement/Delivery Manager - Pre-Sales through Completion ( ServiceNow Certified Admin and Implementation Specialist)

ServiceNow Engagement/Delivery Manager, Pre-Sales through Completion, ServiceNow Certified Admin, Certified ServiceNow Implementation Specialist, ITIL, 10+ years overall experience, 3+ Years ServiceNow Platform Experience, PMP, PMI, PRINCE2, Excellent Communications
Full Time
$125,000 - $130,000
Travel required to 25%.

Job Description

TITLE:  ServiceNow Engagement/Delivery Manager - Pre-Sales through Completion ( ServiceNow Certified Admin and Implementation Specialist)
To deliver successful outcomes for internal and external ServiceNow clients, managing projects from pre-sales through completion as the primary customer contact.
  • Primary liaison between the client and end Client leadership throughout the project lifecycle.
  • Demonstrates ServiceNow platform expertise while leading business process definition, re-engineering, improvement, and gap analysis of current and desired processes during workshops with key sponsors and stakeholders.
  • Executes process workshops with our clients; designs and documents “as is” and ‘”to be” process flow diagrams.
  • Performs the functions of a business process consultant during the discovery and design phase of the project, and documents client requirements in agile story format.
  • Operates as the Scrum Master during the agile development sprints.
  • Operates as the Test Lead for unit, system and integration testing phases.
  • Accountable and responsible for managing overall project financials, schedule, scope and quality.
  • Leads cross-functional internal and client project teams for project teams from 2 to 15 people and financial value up to $1,000,000. 
  • Creates, maintains, and manages to the project plan across multiple concurrent projects.
  • Documents, tracks, and escalates RIDAC (Risks, Issues, Decisions, Action Items, Changes).
  • Leads testing and customer acceptance activities.
  • Develops content and delivers training.
  • Tracks engagement financials, project status reporting and customer satisfaction throughout the engagement cycle.
  • Designs and Delivers Pre-Sales presentations to showcase the ServiceNow platform for potential clients.
  • Creation of Pre-Sales proposals and Statements of Work (SOWs) including resource requirements, and project pricing based on customer requirements. 
  • Business development / upsell responsibilities for existing clients as well as prospect.
  • Performs job duties with little to no direct supervision.
  • Mentors and trains Engagement Managers
  • Performs other duties as assigned.
Education & Licensing
  • Bachelor's degree from an accredited college or university or equivalent experience (required)
  • ServiceNow Certified System Administrator (required)
  • ServiceNow Certified Implementation Specialist for two or more applications (required)
  • Project Management certification from PMI, PRINCE2 or similar (required)
  • ITIL V3 or V4 Foundations Certification (required)
  • Excellent communication skills and the ability  to interact effectively with C suite individuals
Ten (10) years of related experience or equivalent combination of education and experience required, including three (3) years of ServiceNow platform experience.
Three (3) or more years of consulting/professional services experience preferred.
Skills & Knowledge
  • Strong consulting, communication and relationship building skills to build and maintain external and internal stakeholder relationships
  • ServiceNow Subject Matter Expert
  • Thorough understanding of project management methodologies and principles
  • Strong knowledge of agile software development practices
  • Ability to influence transformational change with key stakeholders and deliver complex projects or programs on time, on budget and to a high quality
  • Proven practice experience in analyzing, designing, and optimizing business processes leading to enhanced business value
  • Comfortable leading workshops to the hierarchy of large enterprise companies
  • Excellent oral and written communication, including presentation skills
  • Strong presentation and facilitation skills (proficiency in Word, Excel, PowerPoint, and Visio).
  • Leadership/management/motivational skills
  • Ability to interact and add value as part of a team project delivery effort
  • Develops team members through mentoring and coaching
Dice Id : 10114457
Position Id : TG80441129
Originally Posted : 5 months ago
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