ServiceNow Manager - Techno-Functional

company banner
TSO, Manager, Consulting, IT, System, Application, Development, Lifecycle, PowerPoint
Full Time

Job Description

Passionate about technology? Energized by a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, work with a ServiceNow Diamond Partner and establish a culture focused on adding business value? If you are seeking a role that offers you the opportunity to advise clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte Technology Services Optimization (TSO) ServiceNow practice.

Work you will do

As a ServiceNow Manager, you will be responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. You will be a part of the design on the project and will assist in directing the ServiceNow implementation and certifying the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.

In an operational setting, you will be an integral part of the team responsible for solution design and review of all business process and system level changes as part of continual service improvement. You will provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes in conjunction with maintaining the organizational roadmap for the solution while utilizing current vendor solution capabilities and the product roadmap

The team

From leading practice to business necessity, every business recognizes the need for a strategic cloud integration platform. At Deloitte Consulting, our technology strategy and architecture specialists help organizations develop the strategies and implement the systems that build business value and drive performance. We have the in-depth knowledge and experience gained from working on some of the most complex IT challenges around the globe, everything from system replacement to full IT transformation.

Our TSO ServiceNow team works with clients to transform their technology delivery by collaborating with CIOs, Technology Executives, and their teams. Together we work to establish IT operating models based on the implications of next generation and advanced technologies, new and evolving service models for technology, and the operational expectations of an organization.

Our team of experienced technologists understand the interwoven nature technology plays in all aspects of todays business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.



  • Minimum of 5+ years of ServiceNow implementation experience
  • Minimum of 8+ years of technology implementation
  • Experience with ServiceNow applications and modules
  • 4 years experience technical project management and / or team lead
  • Certified ServiceNow System Administrator
  • Travel up to 50%
  • Limited immigration sponsorship may be available


  • Bachelors Degree
  • 4 years experience in all phases of the Application Development Lifecycle
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Eagerness to mentor junior staff
  • Demonstrated ability to work in a fast paced and changing environment with short deadline
  • An advanced degree in the area of specialization (MBA Preferred)
  • Certified ITIL Administrator


Company Information

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies. Our people come together for the greater good and work across the industry sectors that drive and shape today’s marketplace—delivering measurable and lasting results that help reinforce public trust in our capital markets, inspire clients to see challenges as opportunities to transform and thrive, and help lead the way toward a stronger economy and a healthier society. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Now celebrating 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s more than 330,000 people worldwide connect for impact on our website.

Dice Id : 10106525
Position Id : 72597
Originally Posted : 4 months ago

Similar Positions at Deloitte

ServiceNow Manager - HRSD
  • Phoenix, AZ
  • 21 hours ago
ServiceNow Manager - HRSD
  • Phoenix, AZ
  • 21 hours ago
ServiceNow Manager - Location Open
  • Gilbert, AZ
  • 21 hours ago
ServiceNow - Senior Consultant
  • Phoenix, AZ
  • 21 hours ago
ServiceNow Analyst
  • Phoenix, AZ
  • 21 hours ago
ServiceNow Consultant - HRSD (Remote)
  • Phoenix, AZ
  • 21 hours ago
ServiceNow HRSD - Senior Consultant
  • Phoenix, AZ
  • 21 hours ago
ServiceNow Developer-Location Open
  • Gilbert, AZ
  • 21 hours ago
Sr. ServiceNow Developer- Location Open
  • Gilbert, AZ
  • 21 hours ago