ServiceNow Portfolio Manager

portfolio management, documentation, technical, data management, crm, servicenow, customer service
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

CDIT seeks a ServiceNow Portfolio Manager.

Job Description

  • Supports and develops the Service Portfolio architecture for large Government customer, offerings and capabilities in coordination with Enterprise Architect
  • Recommends the strategy to provide a positive customer experience and effective service delivery in cooperation with the ServiceNow Product Owners
  • Responsible for and owner of the To-Be architecture for the ServiceNow Product (Product champion) in coordination with EA
  • Leads organizational and technical transformations
  • Supports the Technical communication with ServiceNow POC to
  • Understand and influence the ServiceNow To-Be plans,
  • Influence ServiceNow's adoption of change and/or product enhancements
  • Understand ServiceNow's roadmap to further portfolio strategy
  • Supports proactive license management
  • Customer Relationship Management
  • Assist with communication strategies about the ServiceNow Product and ServiceNow Capabilities to external customers
  • Support defining business value if desired product enhancement is outside of the Enterprise Strategy
  • Introduce new ServiceNow products and feature enhancements to customers and the development team
  • Solicit development team for desired enhancement ideas and new concepts that can be proposed to ServiceNow
  • Provide recommendations to ServiceNow team of industry best practices and lessons learned to improve IT operations, governance and processes
  • Own the documentation of As-IS portfolio details, dependencies and integration points with EA
  • Coordinate ServiceNow product short term and long-term release planning
  • Assist and advise development team with migration, data management and platform integration with required Agency systems
  • Identify business metrics/usage data, feedback loops, continuous product improvements and product capability validation
  • Organizational placement
  • Serves as the principal Advisor on all matters related to ServiceNow
  • Must be capable of communicating at Executive Levels
Dice Id : 90833617
Position Id : CDIT897003
Originally Posted : 4 weeks ago
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