ServiceNow Technical Architect

Configuration management database, Data modeling, Documentation, Engineering, Human resources, Communication skills, Compliance, Computer science, Configuration, Consulting, Best practices, Business management, Business process, CRM, IT service management, CSM, IT architecture, IT asset management, IT operations, ITAM, Accountability, SAP GRC, Sales, Scheduling, Security operations, ServiceNow, QA, Release management, Requirements elicitation, Research, Roadmaps, SOW, Implementation, Knowledge transfer, Leadership, MOST, Onshore, Planning, Agile, Architecture, Asset management, Attention to detail, CAN, IT, ITIL, Software deployment, Solution architecture, Specification, Sprint, Troubleshooting, Upgrades
Full Time
Depends on Experience
Work from home available

Job Description

BVP is seeking a ServiceNow Technical Architect to join our team! 

The ServiceNow Technical Architect role is accountable for all aspects of the technical solution and implementation from initiation through closeout of customer projects. This person can lead onsite and virtual technical requirements gathering workshops with BVP customers to capture all requirements necessary to implement the solution on the ServiceNow platform. The Architect provides consultative guidance to the customer and works with our Solution Architect to design the overall solution based on ServiceNow and industry specific best practices. The Architect may lead activities including sprint planning, daily standup, sprint demos, technical escalations, QA testing, release management, and knowledge transfer. Additionally, the following are typical activities expected of the Technical Architect role:

  • The ServiceNow Technical Architect will support product sales and technical delivery as an expert in at least two of the following product domains:
    • Customer Service Management (CSM)
    • Global Risk and Compliance (GRC)
    • Human Resources (HR)
    • IT Asset Management (ITAM)
    • IT Business Management (ITBM)
    • IT Operations Management (ITOM)
    • IT Service Management (ITSM)
    • Configuration & Asset Management (CMDB)
    • Platform
    • Security Operations (SecOps)
  • Lead requirements gathering workshops to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
  • Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient, and cost-effective solution based on the customer requirements and the statement of work.
  • Designs data model and architecture required to implement solution using technology specific best practices and standards.
  • Refine Agile Stories to accurately document the appropriate level of technical detail for a developer to implement.
  • Provide technical guidance and serve as an escalation point for the development team.
  • Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
  • Produces and maintains detailed knowledge transfer documentation including design specs, maintenance, troubleshooting, deployment, technical notes, and testing, etc.
  • Proactively maintain knowledge and understanding of the latest ServiceNow features and product offerings.
  • Perform and participate in product roadmap planning.
  • Identify trends across customer implementations to improve future implementations.
  • Driving continual service improvement through establishment of best practices, reusable assets, and refinement of the implementation processes.

What you’ll bring to the table:

  • Effective verbal and written communication skills are vital to success in the role.
  • Operate in a fast-paced environment where you will be responsible for driving multiple customer projects in parallel.
  • Ability to understand and translate user requirements into technical best practice solutions that align with customer expectations.
  • Comfortable interfacing with all levels of customer stakeholders.
  • Ability to listen, interpret, strategize, and consult on complex business processes and technical concepts.
  • Fundamental understanding of the ServiceNow platform and underlying capabilities in order to design strategic solutions that avoids unnecessary customizations or technical debt that may pose a risk to future upgrades or platform stability.
  • Rigorous attention to detail in understanding and documenting nuanced technical concepts.
  • Practical experience with agile methodologies/tools.
  • Ability to work remotely and independently.
  • Bachelor’s degree in Computer Science, Engineering, or other related fields or equivalent professional experience.
  • Five years of advanced administration, configuration, and development experience on the ServiceNow platform.
  • Five years of professional IT experience.
  • Professional consulting experience preferred.
  • ITIL v3 or higher certification preferred.
  • ServiceNow Certified Administrator preferred (Current Release).
  • Current ServiceNow Certified Implementation Specialist preferred (Current Release).
  • Current ServiceNow Developer Certified (Current Release).
Dice Id : 90813082
Position Id : 6913947
Originally Posted : 1 month ago
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