Site Reliability Engineer -

Site Reliability Engineer -
C2H W2
$40 - 61 per hour

Job Description

job summary:

We're looking for an engineer that has a strong background in New Relic, as this will be the primary focus of this role. They will play a crucial part in implementing New Relic into our environment, creating and updating policies, fine-tuning alerts, and helping to integrate New Relic with other tools.

Title: Site Reliability Engineer (SRE)


location: Agoura Hills, California

job type: Contract

salary: $40 - 61 per hour

work hours: 8am to 5pm

education: No Degree Required



  • Monitoring - 24/7 health monitoring of IT Infrastructure using tools such as AWS CloudWatch, SumoLogic, Nagios, and New Relic.
  • Alert Management - participate in the active modification and creation of alerts to ensure the Operations Center team has constant visibility and is able to proactively identify threats to the stability of IT Infrastructure.
  • Incident Management - Engineers will coordinate with Incident Management team, Application Developers, Internal Support Teams, and 3rd Party Vendors, with the goal of resolving any production service outages quickly and accurately.
  • Systems Administration - responsible for various administrative tasks in both a Windows or Linux environment.
  • Virtual Server and Desktop Management - maintenance and troubleshooting of virtual server and desktop environments.
  • Technical Troubleshooting and Investigation - investigate and troubleshoot various technical issues that are submitted by IT and Application Development teams.
  • Internal and External Escalation - act as a point of escalation for any production impacting incidents. Ensure both internal and external support teams are contacted in a timely manner to ensure a quick and accurate resolution.
  • Change Management - follow and enforce established Change Management processes and procedures.
  • Communication - monitor and respond to Call, Chat, and Email inquiries sent to the Operations Center team.
  • Ticket Queue Management - responsible for managing multiple different Ticket Queues using tools such as ServiceNow and JIRA to ensure deliverables are on time and accurate.
  • Documentation - assist in maintaining the Operations Center's knowledge base of support articles and Standard Operating Procedures. Play an active role in the creation of new documentation as needed.
  • Deployments - handle application and website code deployments, making use of tools such as Jenkins and GitLab.
  • Patch Management - perform various tasks related to Patch Management and associated workstreams.
  • Data backup, recovery, retention, and compliance - responsible for various tasks related to backup management using tools like CommVault and AWS Backup.
  • Project Management - organize and prioritize tasks, adhere to deadlines, and achieve all project goals within the given constraints.



  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: No Degree Required

  • new relic
  • DevOps

  • For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

    We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    Dice Id : cxsapwma1
    Position Id : 886979
    Originally Posted : 2 months ago
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