Site Support Engineer 3

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Matlen Silver
Help Desk, Troubleshooting, Site Support Engineer
Full Time, Contract

Job Description

Summary: We are looking for an onsite support engineer to work with a team of about 13 employees. The ideal candidate will assist in technical issues that the employees are having. This position will be onsite from the start.

Job Responsibilities:
  • Test, image, and clean desktops, laptops, analyze, and troubleshoot, software and computer peripherals.
  • Monitor and track calls.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Ability to setup, configure and add all hardware.
  • Familiar with standard concepts, practices, and procedures within a particular field.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • Developed abilities to work in a break/fix environment.
  • Able to lift and palletize heavy equipment (PCs, monitors, printers).
  • Strong verbal and written communication skills.
  • A certain degree of creativity and latitude is required.
Education: High School Diploma

  • Hands-on technical knowledge of laptop and desktop design and software installation
  • Some knowledge of server and networking environments.
  • The main function of the Site Support Engineer is to supervise the manufacturing and installation of computer or computer-related equipment and components.
  • 3-5 years of experience working with Help Desk Support

Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535209062
Originally Posted : 7 months ago

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