NETE is seeking a highly motivated, flexible, results-driven, and detail-oriented SiteScope Support and Operations Engineer Lead. This role will operate, maintain, configure and support the HP SiteScope service that will monitor critical systems 24/7. This role will provide immediate response as needed to ensure the continuity of all monitors. The position will provide customer service and support for other operations, team members, and monitor customers. The support will include managing the completion of any operations and maintenance requests assigned.
What you do at NETE will have a significant impact on the biomedical research community. If you want to learn, grow, and contribute to exciting projects then this is the job for you.
Work with business owners, technical, and functional teams to design, implement, test, and validate monitoring plans specifically customized for HP SiteScope.
Meet with business and system owners to understand and document desired monitoring plan requirements.
Manage, maintain, implement and test monitoring plans to produce working HP SiteScope monitors, notification alerts, and support schedules that reflect the documented rules.
Manage HP SiteScope support requests through a ticket-based management system for operations and maintenance activities including managing the monitoring plans, implementing monitor changes, notification changes and/or scheduling changes.
Create and maintain new and existing monitors, their configurations and notification schedules, HP SIteScope lifecycle management and system administration of the service (which includes managing the password, patch and upgrade lifecycles).
Provide technical guidance to other engineers and support staff on usage of the HP SiteScope service.
Provide on-call after hours support for escalated problems and conduct bridge calls with Tier III support, Operations Management, and vendors.
Location: Bethesda, MD
Bachelor’s degree in related field.
5 years’ experience working with many types of system components and operating systems.
In-depth knowledge of HP SiteScope.
Ability to configure and manage agentless monitoring types of HP SiteScope including ICMP (Ping), TCP Port-based, URL Content and sequences, database queries, CPU and other performance types, windows web services, JMX, Log file content, and LDAP.
5 years’ experience as system administrator working specifically with current generation of Windows and UNIX servers.
Experience with Windows service account technology and its management.
Experience with analyzing and filtering Windows event viewer logs.
Experience with Microsoft SQL system administration.
Experience with troubleshooting operating system and network issues using common OS and network tools.
Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information. US Citizens or Permanent Residents preferred.
NETE is a multi-award winning company as well as offers a collaborative working environment where growth is encouraged and nurtured. In addition, we offer competitive salaries that may include performance bonuses; and a comprehensive benefits package.
NET ESOLUTIONS CORPORATION (NETE) uses E-Verify to validate all new hires' ability to legally work in the United States.
NET ESOLUTIONS CORPORATION (NETE) is an equal opportunity employer and supports workforce diversity. All qualified applicants will receive consideration for employment without regard of race, color, national origin, religion, age, sex, disability, genetic information, sexual orientation, gender identity, pregnancy, child birth or related medical condition, marital status, veteran status or any other characteristic protected by law in terms, conditions and privileges of employment.
NETE is an Employer of National Service and encourages alumni of AmeriCorps and Peace Corps to apply for positions at our organization.
Disclaimer: The above description is intended to describe the general nature of work and level of effort being performed by individual’s assigned to this position or job description. This is not to be construed as a complete or exhaustive list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description, or responsibilities as needed.