Social Media Strategy Manager

Budget, Digital marketing, Delivery management, Marketing, Marketing operations, Service delivery, Social media marketing, Social media, Pharmaceutics, Customer experience, Biotechnology, Business operations, Media, Operational excellence, Problem solving, Agency Marketing, Agency, Brand, Social media strategy, Health care, Agency Management, Strategy Manager, Strategy, Stratigic
Contract W2, 12 Months
Depends on Experience
Work from home available Travel not required

Job Description

11772748 Social Media Strategy/Delivery Manager

12 Month contract
**Open to fully remote with travel to SSF 1-2x per quarter**
Required Skills: 
The Delivery Manager, Social Media reports to the Team Lead and is accountable for formulating, driving, and delivering social media strategies, tactics, and best practices within Digital Customer Experience (DCX). DCX is a functional group within Business Operations comprised of experienced digital experts who partner across Commercial, Medical and Government Affairs (CMG) to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.
Key responsibilities:
Lead the creation and execution of a social media strategy that ensures it's brands have a consistent approach to all appropriate social media channels. Participate in the design, integration and execution of social strategies and resulting content strategies that effectively drive business and brand objectives Work in partnership to drive and develop channel strategies for all appropriate social media channels Collaborate with partners across the commercial and corporate organizations to align organic and paid social strategies Create, edit, and maintain social media playbooks to ensure all tactics are executed according to best practices Partner with Media Delivery Lead to operationalize new capabilities and processes as they are developed. Work with brand and DCX partners to define KPIs for social media program and review analytics to optimize social media content calendar and strategy Measure performance of social media channels and content against defined KPIs and create recommendations to optimize performance of channels and content Establish, drive, and contribute to a social media center of excellence to share and grow adoption of best practices.
Experience working in healthcare or other regulated industries highly preferred Comfort and familiarity working in a large, complex, and highly matrixed organization Strong communication skills Domaine expertise in social media channels, tools, technologies and adjacent digital tactics. Demonstrated experience working across all major social media platforms Deep experience pulling, analyzing, and drawing insight from data from social media and digital tactics and campaigns. Previous experience setting up or managing a social media center of excellence Ability to apply data and analysis to drive decision making Strong planning, critical thinking and problem-solving skills to meet goals within the constraints of time and budget Bias for action, strong sense of immediacy, and drive to achieve objectives Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence Learning mindset and ability to identify/apply learning to other situations
Bachelor's degree 5+ years experience working in social media, digital/software marketing, digital production, marketing technology, or marketing operations related functions
CMG Operating Principles:
I put the patient first, always. I am tenacious in meeting customer needs. I act on behalf of the whole company, not just my team. I am inclusive. I build a culture of trust. I grow my capabilities to increase my impact. I have a bias for action. I am accountable. I use time and resources to create the most impact. I act with integrity.
Additional Skills:
Dice Id : 10106409
Position Id : 11772748Social
Originally Posted : 4 months ago
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