Software Engineer, Senior

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ManTech Advanced Systems International
Analysis, Change Management, Configuration Management, Customer Service, Database, Development, JavaScript, Knowledge Management, Linux, Manager, Management, Oracle, Scripts, Security, Software Engineer, SQL
Full Time, Full Time
Telecommuting not available Travel not required

Job Description

Software Engineer, Senior
Systems Development
"Provides engineering, development, and administration support and maintenance for a global Service Manager 9.3 environment.Installs patches and security upgrades.  Answers data calls.  Troubleshoots problems and applies resolutions remotely. Resolves problems and pro-actively addresses issues.  Interacts with end users and customer service owners.  Helps transition queues, workflow, catalog pages, knowledge, and other capabilities to a new platform.

(ServiceNow certified engineers are welcome to apply.)

(Level SE2's or SWE2's are also welcome to apply.)

(No DOD 8570 certification required for this opening!)

Must meet contract level requirements for appropriate position.  Candidate's experience should include a minimum of 1 year of engineering experience maintaining and/or enhancing customer's Service Manager 9.3 platform.  Expecting experience on SM9 in multiple areas such as:

· Service Desk 

- Incident Management

- Service Request Catalog (SRC)

- Knowledge Management

- Request Management

- Change Management

- Service Level Management

- Scheduled Maintenance

- Problem Management (Root Cause Analysis)

- Configuration Management

- RAD  (be able to look at code understand what it does)

- Integration Technologies

     o Import/Export

     o Connect-IT

     o UCMDB Integration 

     o Web Services 

     o Event Services

     o Oracle and SQL mapping rules 

     o Email 

• Tailoring Tools

     o scripts 

     o wizards 

     o JavaScript 

     o forms designer

     o web client configurations

     o “Eclipse” client configuration

     o format control

     o Database Dictionary and Data Policy

• Process Designer

• Document Engine

• Application Upgrade Manager 

• Application Patch Manager

• Process Design Content Pack installations

• Installation and production support skills with Service Manager in Linux environment

 · Use/Knowledge of ServiceNow is a plus

Equivalent Experience/Education
Bachelor's Degree
See Qualifications
11-13 years w/High School Diploma
05-07 years w/Bachelors Degree
02-04 years w/Masters Degree
See Qualifications
For more than 40 years, ManTech employees have been solving complex problems for the national security community. We are comprised of approximately 10,000 talented employees around the world. We adhere to the simple, no-nonsense values on which ManTech was founded more than four decades ago, aligning squarely with the mission objectives of our customers. As our customer base continues to expand and diversify, we continue to diversify our workforce and solutions. Half our employees have a military background, and more than 70 percent hold a government security clearance. As a leading provider of innovative technology services and solutions for the nation's defense, security, space, and intelligence communities; we hold nearly 1,000 active contracts with more than 40 different government agencies.

Company Information

ManTech was founded in 1968 to provide advanced technological services to the United States government. We began with a single contract with the U.S. Navy to develop war-gaming models for the submarine community. Over the years, our government's technology needs have increased dramatically in scope and sophistication, and we have grown to meet that challenge.
Dice Id : 10120503
Position Id : 99333BR

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