Software Engineer

Software, Engineer, QA, HTML, C, API, Computer, Systems, JavaScript, SQL, Artificial Intelligence, Foundation
Full Time

Job Description

Software Engineer II
Location: Salt Lake City, UT

The Software Engineer II designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Software Engineer II also may mentor junior staff members.

As a Software Engineer II, a Typical Day Might Include the Following:

  • Work as a member of an agile team to enhance and improve software written in one or more of the following languages: Javascript, HTML, CSS as well as React & Typescript for front-end, and may also leverage C# for backend API development, as needed.
  • Deliver high quality, sustainable, and maintainable code.
  • Create unit tests and test automation to ensure quality using Cypress and/or Playright
  • Follow established department procedures, policies, and processes.
  • Design and present projects to improve current process and overall platform.
  • Manage time effectively working on one or more concurrent projects.
  • Attend meetings and training as required.
  • Work with system analysts and product management to identify development requirements for the successful completion of a project.
  • Provide critical technical capabilities to the team and evangelize those skills to others.
  • Lead the team or mentor other developers as needed.
  • Functions as a Technical or Team Lead as needed.
  • Follow the company Code of Ethics and NICE inContact policies and procedures at all times.
  • Communicate in an effective and professional way with customers both inside and outside of the company.


  • This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

    This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

    To Land This Gig You'll Need:

    • Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
    • 3+ years experience in software development
    • Well established technical problem-solving skills.
    • Experience in many of the following software languages: C#, JavaScript, React, Typescript, HTML, CSS
    • Experience designing, developing, deploying and supporting RESTful APIs.
    • Experience with the Microsoft Suite (.NET Framework, Visual Studio) or other similar open source software stacks
    • Experience with developing services, clients and multi-threaded software.
    • Experience developing with SQL Server or equivalent
    • Excellent communication, problem-solving, and decision-making skills
    • Working knowledge of unit testing and test automation
    • Working knowledge of user stories and use cases
    • Working knowledge of object-oriented software design and design patterns.
    • Team Player
    • Comfortable working in a fast-paced environment


    Bonus Experience:

    • Experience with automation/testing tools
    • Experience with/knowledge of agile development processes
    • Experience as a technical or team lead
    • Experience working in a CI/CD Environment
    • Experience with AWS technologies, such as Kinesis, Cloudformation, Cloudwatch, EKS, S3, etc.
    • Experience with telecommunications/telephony
    • Experience with call centers
    • Experience with Jira & Confluence


    ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
    Dice Id : 10115980
    Position Id : o0H3gfwK
    Originally Posted : 2 months ago
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