The Role: • Responsible for all aspects of the development/implementation of projects, focused on the delivery of a product or services from the design process through a finished state for internal/external customers. • Interfaces with all areas affected by the project which may include customers and various client services departments. • At times travel for Project Kick Off, Project Status, Go Live, or Project Close at client's location. • Oversees and coordinates all aspects of project • Plans and directs schedules of Training and Technology Services • Assesses implementation issues and develops resolutions to meet productivity, quality, and client success. • Develops detailed work plans, schedules, project timelines, status reports. • Conducts implementation meetings and is responsible for deliverables. • Manages the integration of vendor tasks while tracking and reviewing deliverables. • Recommends and takes action to direct the analysis of and solution to problems. • Works closely with Sales organization, Operations team, and healthcare facility clients, driving the transition from the sales process, through implementation and into operational maintenance. • Develop and deliver customized implementation presentations for clients. • Monitor implementation process, schedule and provide regular implementation status reports to external and internal management teams. • Lead, coordinate and facilitate client and internal meetings concerning implementation activities. • Maintain updated knowledge and experience for healthcare service implementations and CRM/Project Management technology.
Skills & Requirements: • Minimum of 2 years relevant project management and/or management experience, plus at least 2 years relevant business experience. • Experience with clinical environments either through previous clinical training or through clinical implementations. • Experience with Teamwork PM, Salesforce, or similar product. • Successful completion of Bachelor's degree or relevant business / information technology experience. • PMP Certification preferred. • An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills. • A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail oriented perspective. • A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus. • Ability to lead a cross-functional project team and work with peers in a team effort • Demonstrated ability to manage multiple priorities and deadlines • A well-organized and self-directed individual who is able to work with minimal amount of supervision • Capability to efficiently complete tasks in a fast paced environment • Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results. • Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements