Software Specialist

ERP, Software Specialist
Full Time
$45,000.00 - $65,000
Work from home not available Travel not required

Job Description

The City of Manassas Park is accepting applications for the position of IT Project Manager. The essential function of the position within the organization is to act as the primary support to the IT Department and City Manager’s Office for the Enterprise Resource Planning (ERP) platform implementation and life cycle management of this asset and application for the City of Manassas Park. While this position reports to the Information Technology (IT) Department Director, it has direct access and accountability to the City Manager’s Office for communicating all ERP system performance and implementation related issues. This position will become familiar with and be able to articulate the municipality’s process workflows and operational data structures and be able to support efforts to improve these business processes and assure proper data capture, mapping, integrity, and utilization in the ERP platform and related applications. This position will support the City staff in developing proficiency in the use of the ERP System.

All positions at the City of Manassas Park require a customer service mindset, in accordance with the Customer Service related focus of the City.


Specific Roles and Responsibilities


  • Supports, via technical expertise, the current implementation of the Keystone ERP system, including troubleshooting and problem resolution support.
  • Assists City Manager’s Office with ERP system related program/project deliverables.
  • Assists City Manager’s Office with scheduling and facilitating meetings and conversations related to ERP implementation, utilization, problem identification and resolution.
  • Responsible for understanding all user expectations, processes, and inputs/outputs necessary to develop a specific functionality/outcome.
  • Responsible for regular written and oral communication on the ERP system performance, deficiencies, stakeholder use challenges, and vendor performance results.
  • Assists City Manager’s Office with guiding City Departments in understanding and documenting the data capture, mapping, flows, and conversion/migration requirements and activities associated with City functions and ERP system data processing.
  • Works with the IT Department Head to assure City data is protected, stored, and recordable in forms required by the ERP system and related applications.
  • Reviews any new business software or application under consideration by City Departments to consider impacts and implications related to the City ERP platform. Support City Manager in evaluation of other ERP platforms.
  • Serves as the technology lead for understanding the base architecture of the ERP system and any hardware, software, databases, or other infrastructure required for its successful functional operation and ongoing maintenance.
  • Supports the training and stakeholder adoption and utilization program, scripts and metrics to ensure that the ERP system is being effectively utilized and users are properly equipped to perform their respective role with the system.
  • Assists City Manager’s Office with advising the City Departments in documenting, analyzing, and facilitating the improvement of the business processes and workflows for the municipality.


  • May be deemed essential at any time.

  • Performs other duties as assigned or required.

Knowledge, Skills and Abilities Required

  •  Excellent analytical skills – effective at working with most forms of data and databases.

  • Ability to research and compile data, conduct analysis, and provide sound recommendations to support a data driven decision-making approach.

  • Familiarity with Enterprise Resource Planning (ERP) systems and applications and has working knowledge of how ERP module configurations and data flows and has ability to translate City’s requirements to ERP vendors.

  • Conflict management and problem resolution skills – ability to identify, confront, and work through complex issues with vendors and internal stakeholders.

  • Strong interpersonal skills – effective written and verbal communicator.

  • Ability to prepare charts, graphs, and other presentation content to effectively communicate operational performance and other information to internal and external stakeholders.

  • Ability to establish effective working relationships with diverse population of functional departments around ERP system design and utilization expectations.

  • Ability to facilitate, support and reinforce internal training plans and metrics using vendor and general industry content.

  • Knowledge of basic accounting principles, rules, standards, and conventions sufficient to understand how data is organized and properly utilized in ERP platform.

  • Ability to discover, document, and articulate work flows and business processes and facilitate efforts to improve or add new work flows and business processes.

  • Knowledge of basic information technology architecture, operations, and familiarity with software application deployment and integration.

  • Ability to create and maintain system and end user documentation.

    Minimum Education and Training

  • IT Training, IT Certifications, and/or Associates Degree in Computer Science or related field along with 3+ years of experience involving ERP system implementation or administration, data management, or equivalent combination of education (i.e. Bachelor’s Degree), training, and experience that provides the required knowledge, skill, and abilities.

  • Previous experience with Keystone, Bright, or Tyler Munis is desired, but not required.

  • Must possess and maintain a valid Virginia driver’s license.

    ADA Compliance

    The City of Manassas Park is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City of Manassas Park will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

    1. Requires sedentary work involving sitting, standing or walking for brief periods, and some dexterity in operating office equipment.
    2. The position requires normal visual acuity and field of vision, hearing, speaking and color perception.
    3. Some tasks may require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling.
    4. Performance of duties may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, hazardous materials, machinery, traffic hazards, toxic agents and/or animal/wildlife attacks.

      The City of Manassas Park is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.

Posted By

One Park Center Court Manassas Park, VA, 20111

Dice Id : RTX1c4bc5
Position Id : 825555
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