Software Support Specialist

SQL, help desk, application support, software support
Full Time
$45,000 - $55,000
Work from home available Travel not required

Job Description

The Accounting Software Specialist will work in a Help Desk Analyst like function and is responsible for providing Clients with first level problem determination, analysis and resolution. The Software Specialist will be supporting our customers that utilize our software. THIS OPPORTUNITY CAN BE REMOTE.


  • Provides first level problem determination/resolution for our software products
  • Documents all incoming calls in Call management tool provided
  • Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
  • Applies technical aptitude (operating systems, PCs, printers, remote control utilities) in resolving client issues
  • Advises the Team Leader, Customer Care of sensitive Client situations
  • Attends and participates in Team meetings
  • Attends product training, as required
  • Makes recommendations to address problems, improve service and provide improved support
  • Develops frequently asked questions (FAQ) documentation
  • Work shifts may vary to accommodate maximum help desk coverage


  • 4 year degree
  • Knowledge of general accounting practices
  • Courses, or experience, in Residential Construction, Commercial Construction or Property Management and Real Estate Management are a PLUS
  • Ability to write SQL queries is a PLUS.

Posted By

Daniel Yates

11350 McCormick Road, Plz 3 Suite 200 Hunt Valley, MD, 21031

Position Id : 6217508
Originally Posted : 1 month ago
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