1. Experience with Salesforce Service Cloud
2. Experience with Scaled Agile (SAFe) methodology
3. Experience with Contact Center technologies (IVR, telephony)
4. Experience with distributed caching solutions; understands the factors that enable effective caching
1. Should be able to understand and communicate business value of architecture solutions.
2. Experience defining the architecture to support security/access controls/user provisioning requirements
3. Experience working with cloud/multi-tenant applications