Software Engineer

Big Data, Linux, Customer Interaction, Open Source
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

We're looking to hire an Engineer to engage customers to guide them through the architecture, development, and operations of the open-source Druid data store. We're a small team with a quickly growing customer base, so you'll have a chance to have a big impact and wear multiple hats. Ideally, you have worked in a customer-facing role, are intrigued by cutting-edge technical challenges, and want to work with some of the largest and fastest big data architectures in the world.

Daily Responsibilities

  • Empower superior and professional customer support to customers with every interaction
  • Execute deep troubleshooting and drive resolution of customer issues as expediently as possible with the highest quality within customer-committed Service Level Agreements
  • Diagnose and isolate problems from anywhere within the technical stack from customer-initiation, through service to the underlying cloud provider
  • Drive useful content to internal and customer-facing documentation including the customer knowledge base and community
  • Will occasionally require night and weekend on-call scheduling for customer critical support needs

Required experiences and skills

  • Bachelor's Degree in computer science or related field
  • A team player mentality - we will succeed only as a strong team
  • Be defined by your “Helper Gene”, Do you thrive in helping others achieve success?
  • Excellent written and verbal communication skills
  • Strong problem solving and troubleshooting fundamentals
  • Experience in analyzing system, network, and application log files and system performance metrics to diagnose and troubleshoot problems

Having these will set you apart as a candidate (Looking for a strong mixture)

  • Knowledge and experience with big data architecture on-premise and in cloud environments like AWS
  • Experience with streaming platforms such as Kafka and Kinesis
  • Time spent building, administering Hadoop environments
  • JVM operations experience: you eat garbage collection tuning configs for breakfast
  • You know your way around a Linux system and are comfortable with built-in tools like top, iostat, lsof, and netstat
  • Experience with Druid or related big data systems like Elasticsearch, InfluxDB, Pinot
  • Experience in scripting / programming
Dice Id : lloydmel
Position Id : 6019301
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