Postal Clearance Required Service Now Administrator
Required Skills: * 3 years’ experience as a Service Now Administrator * Experience/Knowledge in Service Now version of Kingston. * Knowledge and expertise to perform core configuration tasks * Excellent analytical, problem solving and troubleshooting skills with the ability to communicate/express technical issues to a wide variety of users, including but not limited to: management, non-technical customers, and associates * Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts * Experience with requirements gathering * Experience with Functionality/CAT Testing * Knowledge of Use mobile clients * Working knowledge to Activate plugins * Experience in functional operations (Adding users, groups and modifying roles, etc.) * Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets * Experience working with two key process applications: Knowledge Base and ServiceNow Service Catalog * Ability to create workflow activities and approvals * Experience in configuring alerts and notifications * Ability to review upgrade history and status * Control system access and data security * Run reports, configure service level agreements (SLAs) and perform instance branding and customization Qualifications * Bachelor's Degree in Computer Science, MIS, Engineering or related field * Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control * Detailed knowledge of applicable security policies and standards * Development experience * Ability to work independently with minimal direction. * Excellent communication skills to communicate to a wide variety of audiences, both business and technical
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