Splunk admin L3

Splunk, Admin
Full Time
Depends on Experience

Job Description

Job description :
As a Lead Administrator, you should be able to act as a Single  point of contact for the technical tower in front of the customer management.

  • You should be able to handle first point escalation for all technical and process issues.
  • Hands on experience in troubleshooting Performance issues in Splunk, performing Splunk upgrades, onboarding applications to Splunk, COB Drills, Patching. 
  • Ensure proper communication and quick resolution as a crisis manager.
  • Responsible for Vendor Management and people management.
  • Conduct periodic reviews with teams
  • Send Weekly and monthly status reports to higher management.
  • Participate in business meetings with various stake holders.
  • Take corrective actions based on the customer satisfaction surveys.
  • Identify & Drive service improvement programs. 
  • Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
  • Effort estimation/reviews on need basis for new projects.
  • Provide technical subject matter expertise wherever required.
  • Plan and schedule Changes, coordinate with different stakeholders.
  • Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
  • Hardware troubleshooting & Vendor coordination
  • Work on the service improvement programs.
  • Training of new team members. 

 

Dice Id : 91070399
Position Id : 6836000
Originally Posted : 2 months ago
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