Sr Exchange/Office 365/Mobile Engineer

Analysis, Android, Change Management, Customer Service, Desktop Support, Development, Disaster Recovery, Environmental, Exchange, Management, MCSE, PowerShell, Project, Research, Supervision, Testing, Windows
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp, Contract
Work from home not available Travel not required

Job Description

Our client, an insurance company, is seeking a Sr Exchange/Office 365/Mobile Engineer.

Location: Berkeley Heights, NJ

Position Type: Contract

Role and Responsibilities:

-This position is for a Sr Exchange/Office 365/Mobile Engineer with 7-10 years experience working with Exchange and MDM products to manage/support ~3,000 mailboxes/clients.

-T he candidate will work as part of the our clients Global Infrastructure team under the direction of the AD & Messaging Tower Lead.

-This position will work with our clients internal business partners, IT organization, and multiple outsourcing providers to effectively deliver infrastructure services and operational assurances in the Messaging/MDM functional areas through the planning and management of:

-Daily environmental health checks

-Directing, tracking and oversight of day-to-day operations

-Oversight of escalations related to incident management and service requests

-Technical guidance and support of any major business impacting incidents

-Problem management and root cause analysis

-Planning & execution of change management activities

-Adherence to our client's policies, procedures, and technical standards

-Support audit activities when required

-Provide support for project activities as required

-Performs other duties as assigned

-Works under supervision with moderate latitude for the use of initiative and independent judgment.

-Work outside of regular hours may be required

-Strong working knowledge of Exchange 2010/Office 365



-Strong working knowledge of Powershell

-Recommendations for system improvements/automation/optimization

-Server Health

-Transport routing

-DAG knowledge

-Tracing messages

-Strong working knowledge of Public Folders

-Ability to troubleshoot replication

-Exchange 2010/Office 365 Archiving

-Escalation point for L1/L2 /team members

-Strong working knowledge of MDM


-Uploading wrapped apps

-Strong knowledge in troubleshooting iPhones

-Diagnose mobile issues through appropriate troubleshooting with users and provide accurate resolution; engaging Mobile Service Providers, the company's Messaging Team, or other related teams as necessary

-Assist users to understand, interpret, and follow mobile processes and policies

-Assist with installations and maintenance on the MDM servers

-Provide technical support of mobile devices (iPhone/iPad/Android) for both corporate and BYOD devices

-Provide technical support and maintenance of existing MDM system

-Assist when necessary with user rollout and new device registrations

-Provide L2 escalation support for other IT analysts such as desktop support, VIP support, etc

-Configure and test new MDM features

-Maintain MDM system with health checks, retiring inactive devices, ensure out of compliance devices are reviewed

-Assist in the development of MDM service level agreements and ongoing management of service level compliance

-Working knowledge of Proofpoint Edge protection

-Strong working knowledge of Lync/Skype for Business

-Ability to troubleshoot issues with screen sharing

-Working knowledge of Active Directory 2008/2012 Servers

-Develop and maintain comprehensive documentation

-Participate in Disaster Recovery


-Daily support and technical issue resolution primarily via e-mail and ticketing tools and aggressively manage requests raised through to completion and track response and resolution times

-Create and maintain new and existing baselines, technical drawings

-Assist with developing knowledge base articles for end users as well as IT Support

-Regularly communicate with end users via communications or Knowledge Network articles when improvement or changes take place

-Resolve technology issues in a timely manner and ensure systemic issues identified are escalated and remediated to prevent future occurrences

Qualifications and Education Requirements:

-Bachelor s degree in Computer Science, Business, IT or related field or equivalent experience

-MCSE in Exchange a plus

-Strong MDM skill

-Strong working knowledge of Apple products; iPad and iPhone

-7-10 years experience in Exchange/Office 365/MDM

Ideally the candidate should possess :

-A working knowledge of ITIL

-1 or more relevant certifications

-10 years or more experience working in an enterprise environment

Desired Skills:

-Strong scripting skills of Windows Powershell

-Excellent oral and written communications

-Excellent customer service skills

-Facilitate project work as needed

Candidate should possess the following abilities:

-Manage multiple and competing priorities

-Identify problems, evaluate alternatives, negotiate and drive solution implementation

-Work collaboratively and cooperatively with diverse geographical and cultural groups

-Provide functional leadership and influencing positive outcomes

-Establish effective working relationships with staff at all levels, providers, and stakeholders

-Make timely and effective decisions regarding support operations

-Understand and align operations and support strategies according to business needs

-Interpret data and develop effective operating procedures

-Organize and present information effectively

-Be proactive and take initiative and follow through

-Manage multiple projects of varying complexity

-Define problems, collect data, establish facts and draw valid conclusions

-Working knowledge of network infrastructure and operations

-Troubleshooting issues by checking Event/System logs in a clustered environment

-Knowledge of handheld devices, iPhone, Androids

-Certifications in Exchange/Office 365/MDM is a plus

-Broad and thorough knowledge and experience with complex scripting of processes in an Exchange/Office 365 environment

-Understanding of Active Directory

-Working knowledge of backup methodologies

-Ability to manage multiple projects of varying complexity

-Experience with Data Center operations

-Prior experience providing production support for highly available services

-Should be well versed in Best Practices for Exchange/Office 365/MDM

-Research and implement new technologies to improve the enterprise infrastructure

Dice Id : mitchmar1
Position Id : MITCA000J21785
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