Sr Help Desk Engineer

Sr Help Desk Support / Windows 7 & 10 / Group Policy etc / Apple / Android tablets / 2nd & 3rd level support
Full Time, permanent
$90,000 - $125,000
Telecommuting not available Travel not required

Job Description

Our client, a highly successful, technology-driven financial company, has a newly created position for a Senior Service Desk Engineer who will be a key addition to the corporate global Windows Infrastructure team.   Operating out of the headquarters and primary data center, this person will support local and international locations, resolving a variety of complex technical issues.


This is an excellent opportunity to join an expanding global Windows support team working with Cloud technology.   We’re seeking a Help Desk Engineer who has handled at least some 3rd level support responsibilities, is experienced with Windows 7 & 10, and has excellent trouble-shooting skills.  He or she will work with highly proficient team with top-notch Windows/VMware professionals.



  • Deploy wide variety of hardware including PCs, laptops, thin clients, monitors and other devices and peripherals
  • Develop an End-User Computing (EUC) knowledge management database. 
  • Provide user support and configuration of Avaya phones and video conferencing & presentation applications such as WebEx, Skype, etc. 
  • Provide basic support on Apple / Android tablets and smart phones as it relates to business. 
  • Perform hardware & software inventory and produce management reports. 
  • Provide onsite and remote assistance to users via phone, email and remote-control software.
  • Track System user account creation, changes and deletions and password resets for users. 
  • Effective utilization and maintenance of a ticketing system
  • Provide mentoring as necessary to new hires by informing them of in-use technologies and team processes
  • Research, learn and self-educate in a variety of new technical software and hardware solutions used by this highly technical organization.


  • Minimum BS in Computer Science, Math, Engineering or other technical field.
  • Work experience in a financial, investment or banking environment is highly desired.
  • Experience and strong knowledge of Windows 7 & 10 operating systems; Windows Active Directory & Group Policy and the Microsoft Office application suite.
  • “Customer and service oriented’ attitude and pride in giving professional client-facing support.
  • Excellent skills in identifying and diagnosing technical problems, escalating and routing issues, recommending and implementing solutions to correct repetitive common issues.
  • Ability to communicate effectively with full Infrastructure team and maintain strong working relationships with other IT groups to ensure fast, accurate problem resolution.
  • Familiarity with native and third-party Windows Remote Control tools.
  • Familiarity with command-line tools and batch processing. 
  • Ability to communicate clearly and concisely on the phone and in person. 
  • Strong organizational skills and ability to meet project deadlines. 
  • Ability and comfort in working independently and as part of the global Infrastructure team. 
  • Must have strong communication skills and the ability to communicate effectively in a fast-paced, hectic environment.
Dice Id : 10197369
Position Id : JHHelpDesk
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