Sr IT Systems Engineer

Sr IT Systems Engineer
Full Time
Telecommuting not available Travel not required

Job Description

Job Summary

Senior IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. Senior IT Systems Engineer's provide technical support and troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. Senior IT Systems Engineers drive and implement automation enhancements and process improvement efforts, are assigned to multiple complex systems/applications. They lead initiatives, oversee work results, provide training and serve as a technical resource for other Systems Engineers.

Essential Job Functions

  • Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

  • Manages system/application environment and ongoing operations

  • Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

  • Researches, designs, implements and tests technology solutions

  • Proactively monitors and reports performance and utilization of assigned technologies

  • Troubleshoots software and/or hardware issues/failures

  • Resolves alerts and performs remediation activities

  • Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

  • Collects and presents data for reporting and planning

  • Assists with developing tactical strategies, processes and procedures related to systems/application administration

  • Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

  • Collaborates with IT and business area partners on work groups and initiatives

  • Determines best course of action for meeting business needs

  • May provide input into infrastructure architecture designs

  • May participate in Disaster Recovery planning and exercises

  • Ensures execution and alignment to architectural standards and blueprints.

  • May contribute input to infrastructure architecture

  • Performs on-call activities as needed for the environment and technologies

  • Must have solid VXML, ASR/TTS, and Java skills for developing and maintaining IVR self-service and call routing applications

  • Must have solid proficiency with integrating and using Java web services, REST web services, MQ series services, CTI integration, 3rdparty APIs, database connections, and JaxB parsers

  • Proficient in at least one modern programming language (Java is preferred)

  • Experience with Call Center Telephony and IVR development platforms, CVP Call Studio is preferred.

  • Strong analytical skills for debugging and troubleshooting IVR issues

  • Must have solid proficiency with using command line functions and editors.

  • Must have solid proficiency with operating system such as Windows 2008.

  • Ability to communicate with various levels of internal and external customers as required

  • Strong sense of responsibility, accountability, and desire to learn and take ownership

  • Understanding of IVR Voice User Interface design

  • Other duties as assigned

Minimum Job Requirements

  • 2 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology or equivalent combination of transferable experience and education.

  • Extensive working knowledge of multiple technologies and their interfaces and integration

  • Competent working in one or more environments highly integrated with an operating system.

  • Ability to learn from mistakes and apply constructive feedback to improve performance

  • Ability to communicate technical information clearly and articulately

  • Ability to adapt to a rapidly changing environment

Preferred Criteria

* Experience analyzing business requirements and translating them into technical solutions

Posted By

Florida Blue

Dice Id : 10207220
Position Id : 11896-529
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