Type: Contract, W2 only
Duration: 6months with possible extension
Provides technical and administrative support for network and related systems and services.
Sets up and maintains network operations and provides assistance to other site management.
Conducts network troubleshooting to isolate and diagnose complex network problems. With minor supervision, implements solutions that have limited system-wide impact. Escalates issues with broader implications for entire network to higher level network.Utilizes monitoring tools to capture and analyze network traffic, maintain uptime, generate usage reports, spot trends, and report any anomalies to supervisor.
Upgrades network hardware and software components as directed with limited assistance.
Creates and maintains network documentation and diagrams as needed when assets are added or removed.
Configures network functions in support of complex user/application needs (e.g., video conferencing, voice over IP, etc.).
Provides users with network technical support. Establishing network users, user environments, and directories for networks being installed.
Works with global security team to monitor security of network, providing appropriate user access, and detecting any attempted intrusions to network.
Installs and tests necessary software and hardware in accordance with Change Management processes.
Assists with core network tasks such as configuring switches, routers, vlans, firewall management etc.
Sets up, configures, and maintains vlan, trunking (802.1q as well as ISL). Deploys and configures Cisco Switches, routers, core switches and other network gear. Configures and installs Cisco Wireless access points in a stand-alone and controller-based (LWAPP) environments.
Adheres to customer needs while maintaining professional communications and demeanor.
Document incidents, including opening case, updating with current status and timely closure.
Escalates as appropriate to internal and external resources
Provides end user training, onsite support and on call responsibilities as needed.
Demonstrates great follow up and customer service skills as well as strong project management, negotiation and relationship management skills.
5+ years of related experience in support and troubleshooting of videoconferencing and audiovisual technologies, 8+ years of experience in supporting corporate networks.
Must have good understanding of Network Industry Standards and Network Security Practices.
Must have good project management skills
Good written and verbal communication skills
Good understanding of network performance and monitoring skills
Good understanding of Telephony technologies