{HUMAN FACTORS} - UX RESEARCHER

Product Management, Product Manager, Design Thinking, Digital Transformation, Digital Product, User Stories, User Story Lifecycle, User Story, Product Transformation, Restaurant Technology, Wireframe, Restaurant, Irving, TX, Texas, Food Manager, Fast Food, Cici's Pizza, Pizza Hut, Dominoes, Food Service leader, High End Gourmet, Cuisine Technology, Food Tech, Food Technology, POS Kitchen, Food Costing Systems, Food Order Technology, Brinker International, Food Engineering, Restaurant Design, Whataburger, Drive-in Fast-Food, HACCP, Digital Product Manager, Restaurant Technology Expert, Restaurant Technology Manager, Food Technology Manager, Sr Product Manager, Sr. Product Manager, Senior Product Manager, Dallas, Digital inventory tracking, Inventory tracking, Automated purchasing tool, Kiosks, point-of-sale technology, POS technology, Digital table, Digital Reservation, Optimized schedule maker, Bluetooth temperature sensors, Food Safety, Online ordering, Online Food ordering, Food Delivery App, Online Food Delivery, Contactless payment, Online table reservation, Digital kitchen, QR codes, Online Food Menu, F&B, UberEats, Door Dash, Touchscreen Point of Sale, Touchscreen POS, Handheld Point of Sale Systems, Handheld POS Systems, Handheld POS, Digital POS, Self-Order Kiosks, Food Kiosk, Kitchen Display Screen, KDS, Digital receipts, Online Ordering Solution, Tabletop Ordering System, Handheld Order Taking Devices, Digital Order Taking Devices, Restaurant Owned Mobile App, restaurant POS system, restaurant POS, Manager Restaurant Technology, Restaurant Mobile App, Restaurant App, Category Analyst, 'CPG', Cloud Governance
Full Time
$120,000+

Job Description

    • We are looking for a senior researcher with UX Researcher specific skills (qualitative & quantitative) in a B2C context with an academic background (ideally a graduate degree in one of HCI, Human Factors, Cognitive Psychology, Experimental Statistics, or design based Masters programs (from IIT chicago, NID etc). We are NOT looking for visual design background or UI development background.
      Requirements
      • Senior researcher (5-7 yrs) with qualitative and quantitative research skills with graduate degree in Human Factors, Human Computer Interactions, Cognitive Psychology or related fields
      • Experience handling senior stakeholders, presentation skills, workshop facilitation skills etc

      Senior Researcher B2B

      Summary 

      A passionate researcher with ability to build strong team relationships and drive tasks for initiatives in contribution to product design. Ability to focus on multiple research projects for different product stakeholders. Ability to understand how integrated products affect the eco-system in-order to share insights and recommend opportunities areas. 

       

      The Role 

      In this role you will lead research activities for 7 Eleven Digital products. You will work with different stakeholders in building a comprehensive research roadmap for the area, plan and conduct qualitative and quantitative studies in a UCD process and share them out as clear actionable insights with stakeholders at all levels (including executives). This is a high visibility role, so comfortability distilling complex research insights into simple and powerful visualizations would be highly desired. 

       

      Requirements 

      • Ability to understand complex research problems, collaboratively plan with stakeholders, and solve them in the best possible way, given the constraints
      • Ability to consult with multiple product areas at once, and manage their research roadmaps
      • Ability to distill complex research findings into clear, actionable messages consumable by various stakeholder including senior executives 
      • Strong analysis and presentation capabilities. Comfortable in presenting to all levels of stakeholders including executives
      • Skilled in a variety of Qualitative and Quantitative UX Research methods and tools (particularly remote) for discovery, consolidating Information Architecture, formative evaluation, summative evaluation
      • Understanding of statistical concepts, and survey methods to solve a wide variety of quantitative research problems. 
      • Educational Background in Psychology, Social Sciences, Human Computer Interactions, Human Factors or design related academic training
      • Knowledge of Service Design approaches, & comfortability leading workshops
      • Ability to present complex research findings into easily digestible visualizations 
      • Comfortable traveling for research. Interview and observe users at store contexts and maintain safety protocols. Expected to travel upto 25% of the time.

        

      Expected Qualifications 

      • Bachelor's degree in one of the above-mentioned educational backgrounds. Masters preferred
      • At least 3 years in a lead research role responsible for multiple products
      • Portfolioor work samples that clearly show research problem identification, problem solving, and communication
      • 7-9 years of experience researching complex enterprise product ecosystems
      • Complete knowledge of User Centered Design projects. 
      • Strong Stakeholder engagement, requirement gathering, and well versed in many qualitative and quantitative research methods
      • Demonstrated ability to communicate clearly and concisely to all levels of stakeholders
      • A strong ability to build relations and work independently
      • Highly skilled in remote user research, usability, and survey tools
      • Strong skills in Keynote/ PowerPointto convey clear messages with data 

      Good to have 

      • Consulting experience with leading Research firms, with a focus on retail digital products
Dice Id : 10368525
Position Id : 6795663
Originally Posted : 4 months ago
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