Sr Software Asset Management Specialist

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Charles Schwab
Full Time
Telecommuting not available Travel not required

Job Description

Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365
Leticia Mitchell

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Our Opportunity:
The Technology Infrastructure Services (TIS) Business Management team is responsible for developing internal strategic initiatives to support the broader infrastructure platform in the areas of Financial Management, Audit and Compliance, Operational Excellence, Strategic Transformation and Asset Management. The TIS Business Management team is seeking an inquisitive, passionate Sr Staff Software Asset Management Specialist focused on Software Asset Management and will be responsible software compliance within the IT Asset management process.  Additionally you will provide in depth subject matter expertise for the continuous improvement of the IT Asset process to maximize IT Assets value and minimize risk. The position requires a range of experience within IT, including general understanding of best practices in IT Asset Management, IT Service Management, Infrastructure, Networking, Operations, Information Security, Application and Lifecycle Management, Project Management, and Change Management is required.
This role provides in depth product and licensing expertise for specific software products and licenses. They will work closely with product owners and provide an additional level of oversight, activities and expertise to ensure potential issues with software products are mitigated. They are responsible for maintaining deep understanding of software contracts, entitlements and license types, as well as interpreting licensing terms and conditions. They will configure automated discovery to ensure consistent identification of applications within the computing environment. This role is also responsible for measuring the outcome of the entitlement asset management processes through monitoring and validation of our Key Performance Indicators.
What you’ll do:
  • Ensure software license compliance is met by following internal control process and procedures
  • Ensuring data quality and consistency
  • Ensuring efforts are put forward to remediate any license operating outside its license entitlements
  • Ensuring Software Product compliance with Schwab controls and standards including legal and regulatory compliance, security policies and standards compliance, as well as technology policies and compliance
  • Managing software license entitlements for reconciliation against purchase records to provide an effective license position
  • Ongoing improvements in the software asset management processes, procedures and reporting functionality
  • Overseeing product owner attestation process
  • Providing overarching asset management accountability for all assigned software products
  • Providing software status accounting - ensuring software product production data currency in authority systems (including Ariba, Request Center, STech, Application Directory and IT Asset Management database)
  • Providing subject matter expert for product licensing
  • Software data analysis and gap reporting
  • Software verification and audit - ensuring all software product production data is accurately documented in authoritative systems (includes software product compliance reporting, escalation and remediation in line with pre-determined targets)
  • Understanding and communicating how product installation impacts licensing position
  • Actively participate in software compliance audits
  • Capable of building strong customer relationships and delivering customer-centric solutions
  • Collaborate with and support the contract management team with vendor negotiations on software licensing, maintenance, and other services
  • Tracking and maintaining an accurate inventory of assets throughout their life cycle
  • Auditing, validating, and reconciling software licenses against the installed asset base
  • Researching licensing models, product use rights, as well as licensing metrics and entitlements for vendor-published desktop software assets

What you have:
  • 7-12 years’ Experience with Software Asset Management.
  • Experience with Large Scale vendors such as IBM, Microsoft, Oracle
  • Experience with vendor audits
  • Experience with IT Asset monitoring tools such and dashboards (Flexera a plus)
  • Understanding of ITIL/ITSM processes.
  • Strong documentation and organization skills.
  • Service experience from service inception to transition, operations, metrics and reporting.
  • Self-motivated and able to work independently or participating in virtual teams.
  • Excellent written and verbal communication skills; able to effectively communicate with both technical and business leaders.
  • Able to influence, negotiate with and nurture relationships with product owners.
  • Able to work in a fast paced environment, meet challenging deadlines and maintain high quality standards.
  • Demonstrated success managing many competing requests, projects and priorities.
  • Process and tool integration awareness.
  • Subject expertise with software contracts, license types and complex software entitlements

Other Qualifications:
  • “Glass Half Full” attitude towards opportunities and problem solving
  • Demonstrated integrity and judgment within a professional environment
  • Ability to successfully interface with leadership and engineers alike
  • Ability to document/explain technical details and highlight areas relevant to executives
  • Ability to provide concise, fact-based communications (both verbal and written)
  • Ability to work to a deadline, with occasional same-day turnaround
  • Ability to work independently and exercise good judgment
  • Ability to think outside the box to further promote our TIS strategy

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life


Learn more about Life@Schwab.

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Job Specifications
Relocation Offered?:No
Work Schedule:Days
Languages:English - spoken
Current Licenses / Certifications:None
Relevant Work Experience:IT-Other Specialty Engineering-6+ yrs
Position Located In:AZ - Phoenix
Job Type:Full Time

Category:Information Technology
Activation Date: Thursday, October 4, 2018
Expiration Date: Tuesday, January 1, 2019
Apply Here

Company Information

The Charles Schwab Corporation (NYSE: SCHW) has been a leader in financial services for more than three decades. Through advocacy and innovation, the company has worked to make investing more affordable, more accessible and more understandable to all. Today, Schwab meets the needs of individual and institutional clients through two operating segments: Investor Services helps individuals with brokerage, banking, insurance and other financial services. Clients have easy access online, by phone or at a local Schwab branch. Institutional Services provides dedicated support for independent investment advisors, employers and third-party benefit plan administrators. More information is available at and Who We Hire: Schwab hires people at all levels of experience who have the desire, drive and creativity to help our clients be financially fit. We actively recruit for a variety of roles, including financial consultants, registered brokers and trainees, client service specialists and portfolio consultants. In addition, we offer challenging careers in technology, sales, marketing and other areas of business support.
Dice Id : 10228622
Position Id : 20180926-6231