Our client in the Mt. Laurel, NJ area is seeking a highly motivated individual to work with their Technical Support Center team in supporting their Core Platform areas. Provide technical support to users for complex computer related technical problems. Serve as the primary point of contact for users experiencing computer-related problems. Resolve technical problems in a call center/service desk environment. Use your expertise in customer service and technical knowledge gained from prior information technology experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.
The ideal candidate is someone with strong customer service skills, a team-oriented mentality with a natural ability to fit into our dynamic culture.
Advanced technical knowledge, combined with the ability to clearly communicate with the Associate and Management also required.
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE and SKILLS
Additional Skill Sets