The Sr. Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues.
This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.
For this particular role, we're seeking an individual with certification in and strong skills with Palo Alto, Check Point and/or QRadar.
Primary Duties & Responsibilities:
24x7 Support – 70% job weight
Professional Development – 30% job weight
-Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field
-Has one of the following required combinations of technical certifications and experience:
* Managed Security Services technical certifications may include: Check Point (e.g. CCSA, CCSE), Palo Alto (e.g. ACE, PCNSE), and/or IBM QRadar
Other Position Requirements:
Data Privacy and Security:
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Customer Focus - Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships
Decision Quality - Makes sound decisions, even in the absence of complete information. Relies on a mixture of analysis, wisdom, experience, and judgment when making decisions. Considers all relevant factors and uses appropriate decision-making criteria and principles. Recognizes when a quick 80% solution will suffice
Situational Adaptability - Picks up on situational cues and adjusts in the moment. Readily adapts personal, interpersonal and leadership behavior. Understands that different situations may call for different approaches. Can act differently depending on the circumstances.
Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small or large groups, among diverse styles and position levels. Attentively listens to others. Adjusts to fit the audience and the message. Provides timely and helpful information to others across the organization. Encourages the open expression of diverse ideas and opinions.
Action Oriented - Readily takes on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues.
Self Development - Shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities. Learns from new experiences, from others, and from structured learning. Makes the most of available development resources.
Join the Brightest Minds in the Business. Love your work. Build experiences and solutions that matter.
As a nationally recognized IT solutions provider with over three decades of success, Sirius is known for cultivating the best talent, providing a positive work environment, and offering a compensation and benefits package designed to help our employees thrive both personally and professionally.
We hire passionate, talented team members to design, deliver, and maintain solutions across IT Security, IT Strategy, Cloud, Data, Digital Transformation, and Managed Services. As a Sirius employee, you will:
• Affect business outcomes at the world’s largest organizations, while being a valued member of our smaller community of thought leaders and innovative problem-solvers
• Grow your expertise and capabilities through our commitment to professional development
• Achieve a work and life balance that fits your personal and professional goals
• Collaborate as part of an entrepreneurial team that values creativity, quality, and is always looking around the corner at what comes next
Sirius Core Values
Sirius was built on a foundation of core values that reminds us that our success is measured by our clients, valued partners, our employees, and the communities where we live. We live these core values every day - in the way we work with our clients, our partners, and each other.
• Respect for the individual
• High client satisfaction
• Excellence in everything we do
• True partnerships with our suppliers and partners
• Sound economics in all we do
• Community service
If you’re ready to work with the Brightest Minds in the Business, contact us today.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.