Please note that this is a 1 year contract position.
Provide onsite/desk side support.
Perform break fix of Apple devices.
Installs, configures, and repairs Apple devices.
Perform moves, adds, and changes (IMACS).
Assists team members in solving Apple hardware/software issues
Ensure maximum diagnosis cycle times are adhered to based upon severity level of the ticket
Responds to the customer s questions ensuring high level customer satisfaction by clarifying customer needs and ensuring they are met.
Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
5+ years of Apple hardware/software support related experience and/or training, or equivalent combination of training, experience
Experience and technical skills in Apple hardware, Apple OS clients;
Experience with LAN/WAN, routing systems and TCP/IP;
Excellent Customer Service Skills
Applicants must provide their phone number. Reference Job Number 5149
San Francisco, CAContact