Sr. Apple Support Engineer

Apple Hardware Experience, LAN/WAN, TCP/IP, Software Support
Contract W2, 1 Years
Depends on Experience
Work from home not available Travel not required

Job Description

Please note that this is a 1 year contract position.

Responsibilities Include:

Provide onsite/desk side support.
Perform break fix of Apple devices.
Installs, configures, and repairs Apple devices.
Perform moves, adds, and changes (IMACS).
Assists team members in solving Apple hardware/software issues
Ensure maximum diagnosis cycle times are adhered to based upon severity level of the ticket
Responds to the customer s questions ensuring high level customer satisfaction by clarifying customer needs and ensuring they are met.
Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.


5+ years of Apple hardware/software support related experience and/or training, or equivalent combination of training, experience
Experience and technical skills in Apple hardware, Apple OS clients;
Experience with LAN/WAN, routing systems and TCP/IP;
Apple certification
Excellent Customer Service Skills

Applicants must provide their phone number. Reference Job Number 5149

Posted By

San Francisco, CA

Dice Id : NETSO
Position Id : 5149
Originally Posted : 2 months ago
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