Sr. Apple Support Engineer

Apple Hardware Experience, LAN/WAN, TCP/IP, Software Support
Contract W2, 1 Years
Depends on Experience
Work from home not available Travel not required

Job Description

Please note that this is a 1 year contract position.

Responsibilities Include:

Provide onsite/desk side support.
Perform break fix of Apple devices.
Installs, configures, and repairs Apple devices.
Perform moves, adds, and changes (IMACS).
Assists team members in solving Apple hardware/software issues
Ensure maximum diagnosis cycle times are adhered to based upon severity level of the ticket
Responds to the customer s questions ensuring high level customer satisfaction by clarifying customer needs and ensuring they are met.
Handle customer relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

Experience/Certifications:

5+ years of Apple hardware/software support related experience and/or training, or equivalent combination of training, experience
Experience and technical skills in Apple hardware, Apple OS clients;
Experience with LAN/WAN, routing systems and TCP/IP;
Apple certification
Excellent Customer Service Skills

Applicants must provide their phone number. Reference Job Number 5149

Posted By

San Francisco, CA

Contact
Dice Id : NETSO
Position Id : 5149
Originally Posted : 2 months ago
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