Sr. Systems Support Analyst

BASED ON EXPERIENCE
Work from home not available Travel not required

Job Description

Responsibilities:
  • Acts as a lead in providing application support and troubleshooting of issues for various front-end applications
  • Organizes, prioritizes, and communicates status of outstanding department requests, with a focus on completion within determined timeline
  • Meet or exceed SLAs for ticket response and closure
  • Leads customer setup assistance, new user setup, and updating of existing user permissions and roles
  • Provides training documentation and instruction of new capabilities to internal departments
  • Recognizes opportunities for process improvement, documenting and submitting for development and resolution
  • Documents requirements as stories with agreed acceptance criteria
  • Completes user acceptance testing, drives development tickets to completion, and supports the business in functionality documentation and training
  • Creates and distributes communications and supports product post-implementation
Qualifications:
  • More than 3 years of relevant business analysis and system support experience for multiple software solutions
  • Must have domain experience in the transport and logistics industry
  • Skilled at gathering business requirements
  • Must be able to multitask and understand the impact of system issues to prioritize work effectively
  • Self-driven to deliver high-quality work within the agreed upon SLAs
  • Analytic mind and strong problem-solving capabilities evidenced by a proven ability to quantitatively and qualitatively analyze issues, requests, and requirements
  • Excellent organizational skills and strong attention to detail
  • Expertise in written and interpersonal communications, relationship building, consensus building, and individual mentoring
  • Experience with MySQL Workbench or Toad experience is preferred
Required Education:
  • Bachelor s degree or equivalent work experience
Location: Charlotte, NC
Work to be performed onsite

TM Floyd & Company offers a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY.
AAP, EEO

Posted By

Jenny Barnes

Dice Id : tmfloyd
Position Id : 19-00576
Originally Posted : 1 month ago
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