Sr. Deskside Technician (Bilingual Spanish)



Must be bilingual in English and Spanish
Two years IT deskside support experience in an international environment
Experience supporting Windows OS, Microsoft Office, smart ph
Full Time
Market

Job Description


POSITION SUMMARY:The IT Specialist, Sr. will act as support escalation engineer to our lower tier support groups. When lower tier groups receive a ticket they will work with the user to resolve the issue. If they are unable to resolve the problem they will escalate the ticket to the next level. The Senior engineer will work on the ticket and look to resolve the issue. If the issue is more severe in nature they will be required to escalate the issue to the vendor and work with the vendor to further troubleshoot the problem. The role requires strong cooperation with the platform architects to ensure that the problem is solved in the fastest possible time.MAIN JOB RESPONSIBILITIES:Handle all tickets escalated to our L3 teamTroubleshooting Egnyte or other similar file sharing toolsRestore accidentally deleted files by usersCoordinate data migration as requiredGuide customers regarding best practice Egnyte usageUpdate the Egnyte microsite with new information as neededCreate and update kb articlesWork with communication team when new features are being introducedCoordinate platform changes down to L2 teamOnboard new users on Egnyte as neededRun audit reports in order to determine and resolve escalated issues





Must be bilingual in English and Spanish

Two years IT deskside support experience in an international environment

Experience supporting Windows OS, Microsoft Office, smart phones, A/V conferencing systems, printers and PC hardware

Able to uphold a positive attitude at all times, even under stressful conditions

Experience supporting remote facilities and users

Ability to follow directions of next level support teams when providing Smart Hands support

Excellent verbal and written communication skills

Ability to communicate technical information to nontechnical people

High level of professionalism and strong personal interaction skills

Ability to perform in-depth research and troubleshooting for complex technical issues

Ability to prioritize and complete all work tasks with minimal supervision

Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

Ability and willingness to learn new technologies

Deskside / desktop / end-user computer experience, ideally in a corporate environment

Proven ability to handle challenging, rapid-response user support

Proven ability to balance, prioritize and organize multiple tasks

High school diploma (required)



Desired Characteristics

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma














Dice Id : 10106616
Position Id : 43350
Originally Posted : 1 month ago
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