Sr. Desktop Support Specialist

desktop support, windows, mac, ios/android, active directory
Contract W2
Depends on Experience
Work from home not available Travel not required

Job Description

Role and Responsibilities:

  • Provide support services to local and remote employees with technical problems and IT issues involving desktop\laptop software, hardware or network services.
  • Install, configure and troubleshoot hardware including laptops, workstations, printers, phones, video conference units and mobile devices.
  • Respond promptly to escalation for technical assistance via phone, email and in person as needed.
  • Provide timely resolution of problems and escalation management on behalf of customer to appropriate internal support team.
  • Document case status and provide updates to employee-customer and management in line with client case management guidelines.
  • Provide input and help to maintain standard operating procedures, best practices and customer service guidelines relating to client services desktop support.
  • Participate in IT projects and complete some project deliverables.
  • This position may be required to provide technical support outside of normal business operating hours

Skills and Experience:

  • 9 plus years of experience in desktop support in a professional environment is required.
  • Experience supporting standard security applications in an Enterprise environment (anti-virus, anti-spam, network access control, hard disk encryption, patch management & remediation.)
  • Demonstrates strong customer service focus, analytical, problem solving and teamwork abilities.
  • Provides support and communicates appropriately across multiple levels of the internal organization.
  • Prioritizes projects and operations tasks effectively to complete deliverables on time.
  • Excellent oral and written communication skills
  • Experience supporting Windows 7 / 8 / Mac OS X
  • iOS / Android for Smart Devices
  • Proven track record in Customer Service
  • Knowledge of Basic Active Directory administration
  • Basic DNS and DCHP knowledge and troubleshooting
  • MCSE, Cisco, Linux, Mac or other standard IT support certifications a plus
  • Knowledge of LANDesk, RemedyForce, SharePoint, McAfee Drive Encryption and MobileIron a plus

If interested, submit your updated resume in WORD(.doc) format with following details: Full Name: Current Location: Expected Hourly rate/Salary: Work Authorization:

Posted By

983 Corporate Way Fremont, CA, 94539

Dice Id : 10113487
Position Id : SRDESKTP
Originally Posted : 2 months ago
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