Enterprise Applications Engineer
We are currently seeking an Enterprise Applications Engineer to join our winning team, located in our Global Services Office in downtown Los Angeles. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.
As an Enterprise Applications Engineer, you will be responsible for research, development, implementation, and maintenance of integrated software solutions which allow attorneys and staff to access firm resources from the office and remote locations. This is a customer facing role where you will be responsible for the design, development and implementation of strategic solutions to meet the needs of the business. Working closely with stakeholders from various business units, these large scale projects require the ability to lead others while providing expert guidance to deliver creative and practical solutions to improve the operations of a global workforce. You will work independently as well as within a collaborative, fast paced environment to implement solutions that solves problems. Additionally, he or she will find new and innovative solutions for existing challenges and current platforms. This includes but is not limited to the complex suite of applications used within a global law firm, whether they be installed onto endpoint computers (desktop, notebook, virtual desktop), servers (Microsoft Windows, Linux), and/or integrate tightly with other 3rd party applications or database platforms in use at the firm. You will be responsible for accomplishing these and other critical functions:
Leading project teams to research, evaluate, design, implement and support complex enterprise applications. Project teams may include members within Enterprise Applications, other groups within the Technology department (Global and/or Practice Office), other administrative groups within the firm, and 3rd party vendors or consultants.
Liaising with stakeholders and leaders of other business units to ensure that their needs are understood and met.
Designing software solutions and integrations for all facets of attorney s work; document generation, research, client billing, business development, and analysis and fact finding. Acting as Subject Matter Expert regarding these solutions to provide expert analysis of needs required for successful implementations.
Utilizing technical creativity to identify and implement additional enhancements and new software solutions for our legal professionals and administrative departments.
Developing, testing, documenting, and maintaining default system configurations for desktop computers, notebook computers and remote access solutions in use firm wide.
Installing, maintaining, and upgrading software for all users within the firm. Making recommendations to their manager regarding setting of standards for firm software and desktop/notebook configurations.
Producing training materials and delivering training to regional trainers, the Global Technology Support Center, and to end-users regarding specialized applications.
Troubleshooting software problems for firm users as they relate to firm-wide, departmentally driven technology projects.
Providing additional end-user technical support as needed.
Keeping abreast of new technologies; reviews appropriate periodicals and journals; working with Practice Support staff to assess training and development needs.
Researching and evaluating applications on the market applicable to computing and to the legal profession. Making recommendations to the firm regarding new applications.
Coordinating with other areas/departments where overlap exists to develop efficient procedures/communications to streamline processes and satisfy various department needs.
Managing and completing projects on various issues when needed.
As an Enterprise Applications Engineer, you will be expected to apply your organizational and communication skills while displaying a positive, high-energy attitude. The successful Enterprise Applications Engineer must have knowledge and proficiency with a wide variety of software programs, including Microsoft Windows Enterprise, Microsoft Windows Server and Microsoft Office (Word, PowerPoint, Excel and Outlook), administration and maintenance of relational databases used by supported applications, and with Web Services (SOAP & REST) for integrations. The successful candidate will have well-developed and professional interpersonal skills, the ability to interact effectively with people at all organizational levels of the firm, and the ability to work in a team environment with a customer service focus. The candidate should have the ability to create detailed technical documentation, the organizational skills required to coordinate various aspects of assigned projects (e.g. timelines, milestones, and deliverables), prioritize tasks, manage time effectively, and meet prescribed deadlines, and strong analytical skills, attention to detail, and quality assurance processes.
Bachelor s degree in Computer Science or related field or appropriate work experience required. A minimum of three years of experience in a technical implementation leadership role (Project manager, technical lead or architect) or 5 years in an individual contributor role on large scale software projects and experience with systems integrations, business process integrations and automation are required. Software development experience with a strong understanding of logic, patterns and algorithms and experience installing, supporting and upgrading back-end databases and enterprise class, multi-user software applications are required. Experience in leading business process reviews, design reviews and change management to implement complex software solutions, as well as supporting a large, multi-office environment are required.
The Enterprise Applications Engineer will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in the comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure.
As the global outbreak of COVID-19 continues to unfold, We have taken precautions to help protect our people, clients, and the communities where we live and work. This includes a shift to remote working for the majority of our lawyers and staff. The Engineer will likely start remotely while the firm continues to evaluate the situation.