Sr. Help Desk Support

  • Leidos,
  • Kansas City, MO
  • 6 hours ago
company banner
Leidos
IT, Technician, Windows, Computer
Full Time

Job Description

Description

Job Description:

**The selected candidate will receive a $5K Sign On Bonus!**

The qualified candidate will conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Other duties and responsibilities include:
  • Troubleshoot, resolve, and/or escalate technical issues.
  • Open and close tickets.
  • Correlate events and incidents for management of Information Technology (IT) Services.


Basic Qualifications:
  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
  • Active DOD Secret clearance
  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
  • Information Assurance Technician (IAT) Level II
  • Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc.
  • Must possess MTA for Windows OS certification


External Referral Bonus:
Ineligible

External Referral Bonus $:

Potential for Telework:
No

Clearance Level Required:
Secret

Travel:
Yes, 10% of the time

Scheduled Weekly Hours:
40

Shift:
Day

Requisition Category:
Professional

Job Family:
SCA Computer Support

Pay Range:


Company Information

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dice Id : SCNCAPI2
Position Id : R-00055937
Originally Posted : 3 months ago

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