Sr. IT Customer Support Analyst

  • 3coast,
  • Houston, TX
Oil & Gas, Windows, MS Office Suite, TCP/IP, CISCO AnyConnect, Citrix
Contract W2, C2H Independent, Contract
N/A
Work from home not available Travel not required

Job Description

Job: SC15815

Sr. IT Customer Support Analyst 

Location:  Galleria Area

Type: Long term Contract

Company Overview:  CLIENT Corporation is one of the world's leading independent oil and gas producers. The company has a six-decade record of profitable growth, and is differentiated by its #1 position around the world, entrepreneurial culture and deep operational focus.

Key Duties/Responsibilities:

  • Candidate will be responsible for providing technical support and expertise to Client's end users using ServiceNow.
  • Preferred experience with G&G applications such as Petrosys, Petra, Transform, Petrel - this is a plus
  • Contribute and actively work towards improving customer self-service through the publication of technically accurate knowledge base articles.
  • Perform excellent technical troubleshooting for software and hardware issues in a Windows 7, Office 2013 64 bit and 32 bit environment.
  • Work with Desktop Engineering team to ensure IT delivered services and end-user productivity goals are understood and exceeded.
  • Troubleshoot issues in a Citrix based environment.
  • Setup and troubleshoot Apple devices.
  • Execute hardware, software and OS installations/upgrades.
  • Provide setup and support for video conferencing and other AV needs.
  • Answer helpdesk line as necessary.
  • Work the on-call rotation for after-hours support.

Job Qualifications:

  • Bachelor's degree in Information Technology or related field.
  • 5 or more years of experience in Information Technology.
  • 2 or more years of oil and gas industry experience.
  • Proven troubleshooting abilities.
  • Position requires individual to have strong interpersonal skills, initiative and discipline.
  • Proven ability to establish priorities and develop measurable objectives.
  • Candidate must be customer focused with a keen sense of urgency.
  • Conducting business with honesty and integrity is of utmost importance.
  • Some overtime will be required.

Competencies:

  • In-depth knowledge of PC hardware, operating systems, drivers, applications and their interaction.
  • Candidate will haveextensive understanding of supporting the following:
    • Windows 7 64 bit & 32 bit
    • MS Office Suite 2010, 2013 & Office 365
    • Internet Explorer 9, 11
    • TCP/IP networking
    • Cisco AnyConnect
    • Citrix
  • He/she will also have extensive knowledge of Apple hardware.
  • Ability to identify PC hardware problems and replace/add components when necessary on both Dell and HP Clients.

Posted By

Sally Culley

Dice Id : itjobs
Position Id : SC15815
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