Sr. IT Solution Owner

Agile, Analysis, CRM, Development, Foundation, Management, Project, Risk Management, Sales, SalesForce, Security, Testing
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.

At Brighthouse Financial, we re fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, we re better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. We re seeking passionate, high-performing team member to join us. Sound like you? Read on.

How This Role Contributes to Brighthouse Financial:

The Sr. Solution Owner is responsible for the following:
  • Manage a portfolio of SFDC technology platforms, including online servicing, CRM and marketing automation
  • Defines strategic roadmap of technology in partnership with business partners
  • Serves as conduit between business partners and various technology stakeholders
  • Manage vendor relationship and tracks technology budget for owned portfolio
  • Passionate on sales and marketing automation and opportunity to enhance productivity and efficiency through technology

Key Responsibilities:
  • Oversees various highly complex projects and coordinates the management of multiple related projects
  • Participate on technology project teams as key subject matter expert in assigned enterprise space
  • Produce superior communication and documentation to support enterprise technology solutions
  • Leads project delivery team and ensure projects are delivered on time and on budget
  • Ensure management against all processes and stage gates
  • Maintain productive working relationships with all business, technology partners and third-party vendors in assigned enterprise space
  • Determines and documents program and project scope and deliverables based on documentation and requirements supplied
  • Communicates with assigned resources to ensure on-time completion of planned tasks
  • Resolves project issues through direct action or escalation when appropriate
  • Implements risk management standards into the program to ensure all risks are identified and properly mitigated
  • Operates as an internal consultant directing the work of all levels of management
  • Demonstrates leadership and influence in solution development
  • Drives recommendations into the annual strategic planning process, ensuring outputs are aligned to the highest strategic priorities

Essential Business Experience and Technical Skills:
  • Formal or on the job business (systems) analysis training and experience (7+ years)
  • (SFDC) certification required; Community Cloud, Service Cloud and Marketing Cloud experience a plus
  • Excellent communicator, conflict and problem solver
  • Ability to successfully interface and partner with all roles of technical solution stand up projects and programs
  • Self-driven ability to understand, uncover, resolve and recommend options to solve complex business issues with technology solutions
  • Software development methodology experience (agile and/or waterfall)
  • Advanced management of requirement development, testing approach and planning skill and tool set to support SaaS based solution execution
  • In-depth understanding of application development and/or technical acumen
  • Developed understanding of enterprise technical landscape (insurance background a plus)
  • Passion for innovation and dedication to enterprise technology development objectives
  • Flexible team player with proven track record driving and delivering successful technology solutions


Less than 5%

Department: Technology
Dice Id : 91015267
Position Id : 2019-en_US
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