Sr. IT Support Specialist

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Apex Systems
Systems, IT, Linux, Windows, Networking, Applications, Management, Python, Bash, Scripts
Full Time

Job Description

Apex Systems has immediate opportunities for skilled Sr. IT Support Specialists to support one of our top clients based in San Francisco, CA! This is a great way to get your foot in the door with a growing self-driving vehicle company!

Please send in your resume to to apply!

Type: Contract 12 months with strong consideration for full time conversion

Location: Phoenix, AZ

Remote: Yes, with some onsite duties. TBD on the onsite duties.

Responsibilities:
  • Provide up to L3 support for technical issues across our environment, with a focus on end-user experience
  • Effectively manage inbound support requests via helpdesk, tickets, email, and Slack
  • Possess deep familiarity and understanding of all current and changing aspects of our IT environment; including macOS / Linux / Windows / Chrome OS workstations, mobile devices, audio/visual equipment, printers, networking, etc
  • Administration and escalated support for Okta, Google Workspace, Slack, and other tools
  • Document and train team on policies & procedures
  • Coordinate, support, and continuously improve employee onboarding
  • Interpret, apply, and enforce company policies and procedures

Requirements:
  • 5+ year(s) of modern Enterprise IT experience
  • 4+ year(s) of relevant technical customer support experience
  • Solid understanding/experience and/or advanced troubleshooting of the following:
    • Mobile and desktop operating systems (ie. macOS, Linux (Ubuntu), Windows 10, Chrome OS, iOS, Android)
    • Networking concepts and troubleshooting
    • Enterprise infrastructure, identity, and productivity suites (ie. Okta/SSO integrations, Active Directory, Google Workspace, SaaS Applications)
    • Jira Service Desk or other ticketing systems
    • Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
    • Understanding complex issues, and explaining them in terms appropriate for technical or nontechnical audiences
  • Passionate about automation and efficiency
  • Desire to provide exceptional customer service and satisfaction
  • Attention to detail and a passion for accuracy
  • Team player with excellent communication skills

Bonus Points:
  • Advanced familiarity with Ubuntu troubleshooting
  • Knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
  • Advanced administration experience with Jira, Slack, and Google Workspace
  • Experience integrating applications, building groups, and creating rules in Okta
  • Experience supporting a zero trust BeyondCorp environment


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1136941
Originally Posted : 4 months ago

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