Sr. IT Support Technician

desktops, laptops, tablets, mobile devices, IT Support, Desktop Support, Windows 7/10, Active Directory, Microsoft Office 2010/2016
Contract W2, 6 Months
$35 - $40

Job Description

Sr. IT Support Technician - Wood Dale, IL - 3-6 month contract to hire $35-40/hr W2

Description

• Own Incidents and Service Requests which require in-person presence at the facility
• Provide technical support for both local and remote users
• Consistently ensure end-users are communicated the status of their request(s) and are aware of expected timeline to resolution
• Troubleshoot and resolve/escalate issues with internal business applications
• Install, configure and support various types of hardware including desktops, laptops, monitors, phones, peripherals and printers
• Escalate requests, where appropriate, to other IT technicians or engineers
• Report and update service requests in a timely, clear and concise manner
• Partner with Systems Engineering team to implement system and infrastructure enhancements and changes
• Assist in the on-going development of Technical Support knowledgebase
• Manage hardware inventory (desktops, laptops, tablets, mobile devices) at the facility to support hardware needs throughout the organization
• Support company Food Safety efforts through commitment and compliance to SQF standard practices and policies
• Follow plant quality practices including Good Manufacturing Practices, or GMP’s

QUALIFICATIONS
• Associates Degree or Bachelor’s degree completed in computer technology related program
• 3-5 years of experience providing desktop support ideally in a medium to large scale business
• Understanding of IT best practices including basic password security
• Committed to providing excellent customer service
• Assertiveness in pursuing resolution to issues
• Ability to professionally communicate both electronically and over the phone
• Experience supporting end-users both in person and at remote locations preferred
• Ability to work well in a collaborative decentralized team environment
• Must have strong problem solving and organization skills
• Strong verbal, written, telephone and customer service skills
• Must have high attention to detail
• Must be able to manage multiple work items at one time with a high sense of urgency

Technical Knowledge
• Microsoft Operating Systems: Windows 7/10 desired
• User and Group Administration in Active Directory
• Basic PC repair skills
• Software Support: Microsoft Office 2010/2016
• Exchange/Outlook e-mail support
• Network troubleshooting skills as related to computer network connectivity
• Ability to manage simple file server share permissions
• A+, Network+, or Microsoft certifications a plus

BENEFITS

We offer a competitive salary & comprehensive benefit package which includes:

  • Medical
  • Dental
  • Vision
  • Wellness program
  • 401K with company match
  • STD/LTD
  • Company paid Life Insurance
  • FSA (Medical & Dependent care)
  • Employee Assistance Program
  • Plus more!

 

Dice Id : solpart
Position Id : 6749346
Originally Posted : 2 weeks ago
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