The Americas Data Center Service Delivery (DCSD) team is a 24x7 Data Center Site Management structure responsible for providing timely and cost-effective installation and maintenance services. Generally, the DCSD is responsible for implementing, maintaining, and re-engineering as applicable, all distributed systems, LAN/WAN infrastructures as well as all media functions in the Americas Data Centers. This includes second and third level support for the Americas Data Center operations infrastructure. They provide hands-on and break/fix support to resolve infrastructure/operations problems escalated from the Global Command Centers, System Administrators and Media Management.
The DCSD Infrastructure Technical Analyst roles and responsibilities include, but are not limited to:
KEY CHALLENGES (WHAT IS THE WORK/MARKET ENVIRONMENT)
The Americas Data Center environment is a fast-paced, demanding environment that requires a specialist to successfully multi-task BAU, technical request, and repair activities. The priority of daily task activity changes often in this environment.
CANDIDATE QUALIFICATIONS (KEY COMPETENCIES, MINIMUM YEARS OF EXPERIENCE, MINIMUM PRIOR SPAN OF CONTROL, TECHNICAL SKILLS)
Required skills include 3+ years experience in the implementation, maintenance, and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques. Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, corporate-wide, internetworked environments involving a combination of switched/routed/shared Ethernet, TwinAx (10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity. Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
Excellent communication and writing skills a must. Knowledge of trouble ticketing systems, change control, Project processes and associated tools. Logical problem solving techniques and associated experience in system, data center facilities, and telecommunications. Experience with project management. Financial Services industry knowledge a plus.