Sr. MAC Desktop Engineer

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Charles Schwab & Co., Inc.
Full Time
Work from home not available Travel not required

Job Description

Description:

Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365
Leticia Mitchell
20190304-1364

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client?s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ?own your tomorrow? every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.


Our Opportunity:

The team is seeking a senior level MAC Engineer who will be primarily responsible for architecture, engineering and lifecycle management of the Firm?s Apple Mac Desktop Program. The ideal candidate will be an evangelist with a strong background in Mac desktop engineering and device management products such as JAMF and MobileIron. The candidate will also develop the environment to ultimately make Mac an offering to the workforce. The position requires in-depth knowledge of Mac in an enterprise environment.


What you?ll do:

  • Provide architecture, engineering and lifecycle management for the Firm?s Enterprise Mac OS desktops via JAMF
  • Partner with Security to improve the Firm?s security posture on Mac desktops
  • Partner with Network/AD to remediate outstanding connectivity issues and improve wireless performance
  • Partner with the Identity team to enable SSO via Ping on Mac desktops
  • Provide Level III support for the configuration, installation, and maintenance of Mac OS X and iOS systems and applications
  • Quickly certify and deploy new MacOS and MS Office versions to the workforce
  • Design and architect the current environment to bring ?Mac as a choice? to the workforce
  • Troubleshoot Mac desktop performance issues using tools such as Systrack.
  • Troubleshoot mass packaging and application deployments as escalations arise
  • Build scripts/apps using Swift
  • Contribute to development and ongoing improvement of industry best practices and standards for deploying Enterprise Mac technologies
  • Investigate and troubleshoot escalations (ex. Outlook performance on Mac desktops)
  • Assist in documenting processes for end user FAQ?s and the service desk
  • Provide architecture input on roadmaps
  • Demonstrate the ?ACE? factor: Attitude, Compassion and Enthusiasm to deliver quality solutions with exceptional customer service

What you have:

  • 3-5 years of experience working with Macs in a large scale enterprise (1000+)
  • Apple certification ? Apple Certified Support Professional (desired)
  • JAMF certification ? Certified Casper Administrator (CCA) (desired)
  • Experience programming with Swift
  • Experience working in a financial services industry
  • Effective interpersonal, oral, written and presentation skills
  • B.S Degree or equivalent working experience

You demonstrate these behaviors:

  • Innovative: Defines a compelling vision of the future, and develops breakthrough ideas, whether big or small, that support that vision
  • Talent Magnet: Seeks out and attracts strong internal and external talent
  • Overcomes Barriers: Takes responsibility for addressing obstacles that hinder our people and our business
  • Challenger: Takes risks when the opportunity warrants it and the potential downside is understood; is no disheartened by failure but uses it as an opportunity to learn
  • Emotionally Mature: Demonstrates strong self-awareness and ability to adjust to the emotion & drive of others; embraces others? perspectives and recognizes limits of own point of view

What you?ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life


Learn more about Life@Schwab.


Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.


Job Specifications
Relocation Offered?:No
Work Schedule:Days
Languages:English - spoken
Current Licenses / Certifications:None
Relevant Work Experience:IT-Other Specialty Engineering-6+ yrs
Position Located In:TX - Austin, AZ - Phoenix, CO - Lone Tree, TX - Westlake
Education:HS/GED
Job Type:Full Time

Category:Information Technology
Activation Date: Wednesday, March 6, 2019
Expiration Date: Saturday, June 1, 2019
Apply Here


Company Information

At Schwab, we inspire the driven; individuals who want to take ownership of their career and their future. You are appreciated for your work, respected for your unique strengths and rewarded for the possibilities you create for our clients. Working in Schwab Technology is not just a job; it's an opportunity to do the best work of your life. This team drives Schwab's mission to harness the power of data to deliver the next gen client experience. They relentlessly pursue simplification and modernization, laying the foundation for the digital enterprise. They act boldly together to provide security for our clients and enterprise, safeguarding client trust all while delivering on their core commitments to availability, capacity and project execution with excellence and efficiency. If you are looking to be challenged with projects that stretch and grow your abilities, and push you towards further developing your expertise, apply to one of our openings today.
Dice Id : 10228622
Position Id : 20190304-1364

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