Sr. Principal Consultant

Technical Account Management, Solution Architecture, Customer Satisfaction
Full Time
Work from home available Travel required to 10%.

Job Description

  • Build strong relationships with client base acting as a client advocate
  • Own the customer relationship and take full responsibility for the clients satisfaction
  • Proactively communicate with clients to ensure shared understanding of the value derived from Thrive s service offerings
  • Deep understanding of Thrive s Product Catalog and educate clients where applicable
  • Prepare scopes of work and hardware specs for identified need-based opportunities
  • Deep understanding of customers businesses to ensure technology meets both long-term and short-term goals
  • Provide a technical road map and budget for client base
  • Participate in the on-boarding of new customers to ensure a successful and lasting friendship
  • Develop a strategy to meet the profitability targets of customer contracts put forth by Thrive
  • Handle communications during client escalations and ensure issues are resolved to completion
  • Communicate revenue at risk when applicable
  • Quantify percentage of time spent per customer


  • 3-7 years of experience in a similar customer-oriented role
  • Strong interpersonal skills including the ability to build relationships with senior-level executives, negotiate with and influence both internal and external decision makers
  • Strong quantitative skills, experience in training. Skilled at organizing and presenting quantitative information
  • Professional experience in relationship management
  • Strong leadership skills. Must act as our clients trusted advisor
  • Excellent written and oral communication skills, including client-facing presentation skills

Posted By

Marc DesRoches

25 Forbes Boulevard, Suite 3 Foxborough, MA, 02035

Dice Id : 90981230
Position Id : 6319432
Originally Posted : 9 months ago
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