Sr. Quality Governance Specialist

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Northwestern Mutual
Foundation, Quality, Manager, IT, QA, Testing, Software, Test, Engineering, Excel, PowerPoint, IEEE, ISO
Full Time
Work from home not available Travel not required

Job Description

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

What's the role?

The Sr. Quality Governance Specialist role reports to Enterprise Quality (EQ) - Governance Manager. This role is responsible for supporting testing compliance checks for IT development projects, infrastructure changes and for routine maintenance releases. This individual will participate in conducting QA governance audit of our Enterprise Quality standards and processes and will help to institutionalize our IT Quality & Testing Standards.

The Sr. Quality Governance Specialist will assist EQ Manager in the development of the testing and quality standards, educating teams on the quality standards, conducting governance checks. This role will also be responsible for assisting the stakeholders with correcting the identified non-compliance issues to ensure that we maintain high quality and high availability production system and services.

The Quality Assurance Lead will oversee multiple projects or teams of subject matter experts, will develop and strengthen internal/external relationships, establish cross-team partnerships to deliver on quality goals, maintain business continuity, and align enterprise releases to IT business objectives.

Bring Your Best! What this role needs:
  • Participates in testing kickoff, project audit meetings according to planned dates with all responsible stakeholders from all the project phases
  • Assist EQ Manager in conducting compliance checks for IT development projects, infrastructure changes and for routine maintenance releases
  • Reviews and analyzes project deliverables and metrics regarding prescribed quality gate scorecards.
  • Responsible for the verification across all project stages, ensuring work is of high quality and completed in a full and accurate manner.
  • Assists Quality Governance Manager in delivering Compliance scorecard and audit results to the relevant stakeholders after each audit.
  • Identify, collect, manage required data for measured SLAs and other project related metrics
  • Assist teams with correcting the identified non-compliance issues to ensure that we maintain high quality and high availability production system and services by providing necessary guidance and coaching.
  • Supporting project teams in developing status metrics and JIRA dashboards as needed
  • Support the EQ Manager with creating audit scorecard and non-compliance report along with collecting evidence
  • Assist EQ Manager in collecting and reporting compliance and quality metrics trending reports monthly.
  • Utilize compliance and quality metrics to drive quality standard improvements as part of the regular continuous improvement efforts.


Your high-level milestones for the first year are the following:
  • Within three months, attend Quality Compliance audit kickoff, begin reporting compliance results and analyze quality metrics trends for the enterprise
  • Within six months present the impacts and test maturity improvements that have resulted from the governance framework and the compliance checks.
  • Within one year, independently start conducting Quality Compliance audit under the guidance of EQ Manager


Desired Skills:

The ideal skillset we are looking for should be:
  • Minimum of 8 years of experience in Software Testing/Quality Assurance and 3 years as Test Lead
  • Excellent knowledge of Software Testing, Quality Assurance, Governance, and Test Engineering
  • Knowledge of test automation tools, Microsoft Office applications (like Excel, PowerPoint) and JIRA
  • History of being a skilled governance analyst with previous maturity assessment capabilities to assist in the evaluation of enterprise test maturity is preferable
  • Deep knowledge of structured software testing, agile concept, test engineering and quality assurance.
  • Hands on experience with supporting test teams
  • Hands on experience with the test maturity assessments.
  • Experience with continuous improvement and root cause analysis techniques.
  • Knowledge of IEEE, ISO and/or ISTQB testing standards.
  • Six Sigma experience is a plus.


  • Req ID: 25915
    Position Type: Regular Full Time
    Education Experience: Bachelor's Desired
    Employment Experience: 3-5 years
    Licenses/Certifications:
    FLSA Status: Exempt
    Posting Date: 09/19/2019


    Company Information

    We’re strong and growing.

    In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We’re strong, innovative and growing. And we want you to grow with us.

    We invest in our people.

    We provide opportunities for employees to grow themselves, their careers, and, in turn, our business. Movement around the company is encouraged and we help our people build meaningful, long-term careers.

    Be part of building our future.

    We’re expanding our campus in downtown Milwaukee overlooking Lake Michigan. The Northwestern Mutual Tower and Commons will include a state-of-the-art employee Learning Institute, and will feature a natural light-filled, 21st century work environment. This signature development reinforces our commitment to job growth, attracting top talent and drawing new business to Milwaukee. 

    Enjoy Milwaukee.

    Located on beautiful Lake Michigan, Milwaukee offers a perfect balance of big city and small town living. Home to Summerfest, the world’s largest music festival, Milwaukee has a thriving music scene, a celebrated annual film festival and vibrant performing arts community. Professional sports teams include the Milwaukee Brewers, Milwaukee Bucks and other major teams. And outdoor family fun is easy here. An extensive urban bike path network links our lakefront parks, beaches and other recreational hotspots. 

    More Reasons To Join Us

    • 7,000+ workforce split across two campuses
    • Merit and incentive programs
    • Cash balance pension and 401(k) match
    • Health insurance and flexible spending accounts
    • Life and disability income insurance
    • Competitive paid time off
    • Employee tuition reimbursement
    • Career and leadership development programs

    Life/Work Balance

    • Alternative work schedules
    • Onsite breakfast and lunch
    • Onsite credit union
    • Onsite fitness center
    • Onsite health clinics for employees and their families

    “When I started at Northwestern Mutual over 30 years ago I did not intend to stay with one company for my full career. I soon realized that I could grow my career and skills by moving around the company. I have worked in over seven departments, and I have gone on to sponsor large transformational efforts.” 
    - Terese Capizzi

    Dice Id : 10204338
    Position Id : 582940200
    Originally Posted : 1 month ago

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