JIRA /Confluence Administrator /Sr. Release Engineer

Jira Core, Jira Software, Confluence, Jira Service Management, SDLC, configuration and administration, Installing, configuring, maintaining, administering, and enhancing JIRA Software, release engineer, administrator
Full Time
$80,000 - $110,000

Job Description

JIRA /Confluence Administrator (Sr. Release Engineer)
About the Role

The Sr. Release Engineer is a seasoned individual who will join the IT software team to the Support the installation, upgrade, maintenance, and administration of DevOps tools such as JIRA, Confluence, GitLab etc., This includes but not limited to day-to-day product administration, user support, customization, and configurations. As a release engineer, this role will also be responsible for the software release activities for the IT software applications team.


What You will Do

  • Installing, configuring, maintaining, administering, and enhancing JIRA Software, Confluence, GitLab and key 3rd party add-ons
  • Working with users to enable custom workflows, fields, screens, dashboards, and reports
  • Creating and managing complex configuration elements including project workflows, screen schemes, permission scheme, and notification schemes
  • Provide day to day support on the tool usage, authorization setup, troubleshooting and communication with the end users, project owners and managers.
  • Providing training on Jira and Confluence usage, administration, and operational use and maintenance of the systems
  • Evaluate the performance and reliability of the applications by monitoring these systems for high availability, load balancing, and satisfactory response time
  • Conduct quarterly audit of the tools to ensure efficient license utilization, verify authorized usage, performance, and logging.
  • Participate in the Implementation of CI/CD process for IT software applications.
  • Manage release pipelines and perform software release activities for the IT software team in a timely manner.


What You Bring

  • BS in computer science, Information systems or related discipline
  • 2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Jira Service Management and key 3rd-party add-ons
  • Experience with providing user management, access roles and permissions, global and project-level configuration and maintenance, training, and end-user support for JIRA
  • Excellent customer service and interpersonal skills and telephone etiquette
  • Excellent verbal and written communication skills (technical and non-technical)
  • Excellent time-management, multi-tasking, and organizational skills.
  • Working knowledge of software development life cycle processes.
  • Strong problem-solving skills
  • Knowledge of Gitlab is preferred.
  • Experience working in a team-oriented, collaborative environment
  • Ability to explain technical issues to non-technical people.
Dice Id : sunrise
Position Id : 7419127
Originally Posted : 2 months ago
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