Sr. Salesforce Business Analyst

Salesforce Service Cloud, Salesforce, Business Analysis
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Sr Salesforce Business Analyst

Locations: Los Angeles, CA

Project Duration: 12 months + extensions

Interview: Remote (Zoom Int.) Local (Onsite Int.)


  • Implementation of projects and/or business applications based on Salesforce technologies
  • Work with business partners to understand their functional and technical requirements to engineer solutions
  • Aid in identifying, documenting and implementing process improvements in business areas
  • Perform analysis and research in support of requirements definition for high level scoping of projects
  • Create and present professional quality documents to share ideas and findings using tools such as Lucidchart, Word, Powerpoint and Excel.
  • Prepare documents such as: BRD, solution diagram, use case list, process flows, functional design, wireframe, user stories, object description, training materials, and guides
  • Perform various testing and QA functions as necessary. Work with developers to ensure that development is in accordance to requirements.
  • Report back to user community with regular status updates and run prioritization meetings.
  • Assist or lead user acceptance testing, change management, and user training
  • Design data migration plan and prepare data mapping.


  • Salesforce Admin Certificate (201)
  • Minimum 5+ years experience with platform as Business Analyst
  • Experience on an end to end Salesforce implementation
  • Ability to develop requirements for implementing Salesforce data model, security model, automation, and reporting process
  • Must possess excellent communication and people skills
  • Must be able to filter and assess actual business need versus perceived need
  • Must know how to ask perceptive questions that result in uncovering business pain points and goals
  • Demonstrated analytical skills and comfort with data, metrics and statistical methods
  • Well aware of modern tools used for management of requirement and workload (i.e JIRA, Bitbucket)
  • Ability to multitask, meet deadlines and stay calm under pressure
  • Comfortable working with ambiguity

Nice to Have

  • Experience of Salesforce API integration with external systems
  • Familiarity with analytics tools like Salesforce Wave
  • Experience in Entertainment and Broadcast Media Industry
  • Experience with music library and music audio recognition software such Soundmouse, Source Audio, etc.

Having experience with these Salesforce capabilities is a huge plus

  1. Salesforce Service Cloud implementation
  2. Salesforce FSL (Field Service Lighting) implementation

Posted By

101 South First Street, Suite 405 Burbank, CA, 91502

Dice Id : 10115346
Position Id : 6315632
Originally Posted : 4 weeks ago
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