Sr. ServiceNow Architect (Remote)

  • Stefanini,
  • Remote or Southfield, MI
  • moments ago
SNOW, ServiceNow Architect, ITSM, ITOM, CSM, HR, ITBM, Rest, API, certification
Full Time
$150,000 - $170,000 /yr

Job Description




UPDATE: Sponsorship available for the right applicant. No C2C.

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.



What will you do?This position is for an experienced, Senior ServiceNow Architect to join our ServiceNow Practice supporting multiple global customers. This position requires deep technical experience and skillsets across multiple ServiceNow functions and application, as well as, a successful record of engagement with customers to understand their business strategy and design solutions to meet business requirements. Job ResponsibilitiesProvide portfolio-level, strategic architectural oversight for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform to solve the most complex business and technical issuesMake high-level design choices and recommend solutions that align architecture to strategic plans.Provides expertise and leadership in ServiceNow platform and integration design to meet business requirements.Designs and develops ServiceNow technical solutions, including integrations with external systems.Work directly with customers to understand business requirementsDevelop a scope of work to meet customer business requirementsManage customer relationships.Creating statements of work with specific, granular delivery steps in alignment with scope of work.Responsible for managing scope of work, insuring contractual deliverables and managing change orders for assigned projects.Lead resource on multiple resource project.Provide customers with ServiceNow roadmaps that align with their business strategyProvide technical and architectural guidance, support and training for other team members.Coach and mentorProvide presentations and demonstrations of ServiceNow functionality and roadmap.

What do you need to succeed?Five (5) years of experience as a ServiceNow Architect and/or Senior DeveloperDeep technical knowledge of at least three (3) ServiceNow functional areas - i.e. ITSM, ITOM, CSM, HR, ITBMMinimum of two (2) ServiceNow CertificationsAdvanced experience in configuring/implementing/developing ServiceNow functionality across integrates ServiceNow modules (cross-platform)Deep knowledge of ServiceNow architecture and conceptsSignificant experience working with customers to gather business requirements and develop a technical solution design to meet the requirements.Significant experience leading ServiceNow engagements with multiple resourcesExperience working in an agile environment utilizing Story/Defect methodology including writing agile stories for ServiceNow development and testing.Experience designing business functions, processes and information flow within ServiceNow or between ServiceNow and other business systems using SOAP and REST APIAdvanced ability to provide guidance on programming practices and techniques to individuals and cross-functional teamsExperience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching processExperience managing ServiceNow code changes in update sets and promoting and applying update sets across instancesAbility to provide technical ServiceNow demonstrations across multiple ServiceNow functional areas - i.e. ITSM, ITOM, CSM, HR, ITBMExperience with JavaScript and Angular JSExpertise in ServiceNow Development and Administration techniques:Server/Client side scriptingRequest Fulfillment workflowsCatalog items and catalog variablesUI PoliciesBusiness RulesUI PagesUI ActionsACLsExperience implementing integrations of ServiceNow to external systems with knowledge of common integration techniquesREST APIsFile import - Import sets/transform mapsOrchestrationLDAP integrationStrong ServiceNow experience withTransform Map scripting, data validation and debuggingScheduled jobsJDBC data sourcesInbound web servicesMID server architecture, configuration and customizationDiscovery detailed configuration and troubleshootingMulti-provider SSO configuration and troubleshootingWorking knowledge ofSAML, OAuth and OIDC authentication servicesFile transfer using ftp and MFTConversant in network terminologyConversant in UNIX admin, authentication, credentialsStrong Windows server adminGeneral RequirementsExcellent communications skillsTeam Player with Demonstrated ability to work well in a Team EnvironmentHighly skilled in Microsoft office toolsDependableWorks well with limited supervision based on established processes What you"ll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we are differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Dice Id : 10106616
Position Id : 41776
Originally Posted : 5 months ago
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