Sr. Strategic Customer Success Manager - Remote

config files, customer success
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

CGS Business Solutions is committed to helping you, as an esteemed Technical Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding roles for the following opportunity:

CGS Business Solutions is currently are seeking a Sr. Customer Success Manager to cover the Western Region of the US. You will join our Customer Success team and take responsibility for helping some of our biggest enterprise clients to build value for their company quickly and effectively, including navigating their technical on-boarding journey, supporting customer integrations at enterprise level, and working with key executives to plan for a successful long term partnership.

You ll spend your time:

  • Working with key stakeholders to understand business objectives, map large development ecosystems, and design goals that will lead to a successful long term relationship.
  • Understanding large and complex enterprise organizations technical setups and workflows, and planning and monitoring a rollout that suits their needs.
  • Helping customers set up single sign-on (whatever type of identity provider they re using), by editing config files, configuring auth0, pushing to their environment for testing and iterating.
  • Ensuring customers are getting the most out of the product and are adopting new features.
  • Working with the sales team to support successful renewals and account growth.
  • Providing quarterly customer business reviews to each customer to demonstrate the value they are getting.
  • Building great internal relationships that support a stellar customer experience.

About CGS Business Solutions:
CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company and is honored to be selected as one of the Best IT Recruitment Firms in California. After five consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.

Dice Id : 10477632
Position Id : BHJOB31_562
Originally Posted : 1 month ago
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