Sr. Tech Support Analyst, UHC Benefit Ops - Telecommute in DC, MD or VA

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UnitedHealth Group
Analysis, Analyst, Analytical Skills, Development, Genetic, Manager, Management, Oracle, Scheduling, SDLC, SOX, SQL, SQL Server, Tivoli
Full Time, Full-time
Telecommuting available Travel not required

Job Description

UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Sr. Tech Support Analyst will be positioned within Business Optimization & Technology to ensure stability in the production environment supporting critical business application(s).

If you are located in D.C., MD or VA you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

Manage and coordinate all production related activities
Provide assistance in critical production issue resolution both (Priority 1 and Priority 2)
Responsibility, at a high level, includes application availability, reliability and stability on a 7x24 by 365 basis
Ensure that the deliverables into production environment are built with the highest quality
Ensure timely resolution of all production issues meeting or exceeding SLA's.
Work with business to prioritize production issues for resolution.
Assist Application Manager/Development Lead in providing management status reports on daily, weekly and monthly basis.
Ensure that all documentation has been updated and that work product meets UDP / SOX compliance requirements
Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.
Act as a liaison between development resources and business
Provide estimates on all break/fix, and problem-management activities.
Identify application performance improvement initiatives and implement the same in consultation with the Application Manager.
Work with the Application Manager/Development Lead in process improvement initiatives as assigned
Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.

Required Qualifications:

2+ years of experience in IT working on operation support and/or Development
Web services, web development and/or support of .net environment applications especially MVC with a strong SQL, reporting and analytical skills
Knowledge in Oracle and/or SQL Server databases
Batch jobs/Scheduling (Tivoli/TWS)
Production Support responsibility, at a high level, includes application availability, reliability and stability on a 7x24 by 365 basis (includes weekends/holidays)
Thorough understanding of SDLC processes
Understanding Incident management and Problem Management
Ability to lead technical meetings for high profile issues, as well as provide technical direction towards resolving issues
Have performed troubleshooting in a development or production support role

Preferred Qualifications:

Experience with New Relic or HP Application Monitoring tools
Dynatrace and/or DCRUM
Experience with ServiceNow ticketing application
Experience with SSRS reports and SSIS jobs
Healthcare experience
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: Sr. Tech Support Analyst, UHC Benefit Ops - Telecommute in DC, MD or VA
Shift: Day Job
Travel: No
Business: M&R Ops STARS and Support
Family: Information Technology
Telecommuter Position: Yes
Job Level: Individual Contributor
Overtime Status: Non-exempt
Posted Date: 6/6/2018
City: Washington
State: DC
Country: United States
Department: M&R Ops STARS and Support

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Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at