Sr. Technical Writer (Policies & Procedures)

Technical Writer, Project, Development, Technical Writing, System
Full Time

Job Description


When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

The Sr. Technical Writer works to:
  • Create and publish new and updated content
  • Follow internal processes to improve the customer experience
  • Follow internal processes to increase documentation deliverable efficiency
  • Support KPIs/KRIs/OKRs, in the areas of process, policy, and quality


Responsibilities include:
  • Determine if document structure and document type is appropriate for the content submitted by SMEs.
  • Suggest template updates and provide guidance to SME using these templates.
  • Forming a strong rapport with our business partners
  • Collaborating with other Writers, Process Improvement Analysts, Project Managers, process owners and subject matter experts
  • Following internal BPM processes such as governance, gap and remediation, annual recertification, and queue management processes
  • Automatically identifying, conceptualizing and implementing documentation for special projects
  • Effectively communicating with various range of leaders from front line to C-level

Specific skills include
  • Knowledge of all aspects of technical writing, including knowing the difference between documentation types
  • Proven skills in policy and procedure development, including analyzing content for gaps
  • Knowledge of specific content management tools and technology used for managing document libraries at the Bank (e.g., MadCap Flare)
  • Knowledge of Information Mapping Methodology and the Document Development Life Cycle
  • Excellent written and verbal communication skills

Education, Experience, and Certification
  • 3+ years technical writing/policy and procedure writing experience, preferably in the financial industry
  • Certification Preferred but not required: Technical Writing Certificate

2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB ).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Dice Id : RTL102837
Position Id : 13067
Originally Posted : 2 months ago
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