Sr. Technology Support Analyst

  • UPS,
  • Timonium, MD
  • 3 hours ago
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Analyst, UPS, Software, Development, IT, Linux, Apache, SSL, J2EE, TCP, IP, Engineering, Configuration Management, Web, Analysis, Computer
Full Time
Work from home not available Travel not required

Job Description

Sr. Technology Support Analyst

We're the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done... our innovative culture demands "yes and how!" We are UPS. We are the United Problem Solvers.

About Technology Support at UPS Technology:
When you have a tech problem that seems insurmountable, we will be there to guide you to the finish line! Our people skills and ability to simplify technical terms and processes set us apart from the average I.T. worker. Our tech support teams are just as committed to helping fix your problems as we are to promoting technology literacy.

About this role:

The Senior Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to internal customers. This position organizes and coordinates installation and deployment activities for software, hardware, and network facility upgrades. The Senior Technology Support Analyst troubleshoots and restores routine technical service and equipment problems within established processes and procedures and makes recommendations for problem prevention. He/She interacts with field locations to standardize support practices and procedures. This position coordinates deployments and implementations with Information Services' (I.S.) departments and user groups and facilitates activities to ensure projects and programs meet established deadlines.

The Sr. Technology Support Analyst will be part of a team that is reponsible forbuilding and extending evolving continuous delivery technology platforms with the goal of moving changes to production faster and safer, while ensuring operational best practices are supported. This positionis highly technical and balanced between engineering operations roles such as systems configuration management and software development. The Sr. Technology Support Analyst will be able to architect, create and deliver redundant, scalable and secure enterprise technology solutions ad solve complex problems that require both technical and business understanding.

The Sr. Technology Support Analyst will be responsible fordesigning, implementing and maintaining production systems, including: release management, automation, system maintenance, and configuration and use of source code management systems and code build systems.

The Sr. Technology Support Analyst will provide24x7 support via remote access and mobile phone on a rotational basis.

The ideal candidate will:
  • help automate and streamline our operations and processes while working closely with the Software Development groups and senior IT management as well as build and maintain tools for deployment, monitoring and operations.
  • drive operational excellence for the connected services that delivers a 24x7x365 operation
  • drive improvements & efficiencies in operational practices, tools & processes
  • use knowledge of technology & operational best practices to drive the design, development & implementation of operational standards & capabilities that enable highly available, scalable & reliable customer experiences
  • understand & facilitate the validation, packaging, & delivery of development items to various target environments
  • create, develop, & manage the deployment architecture for applications
  • develops monitoring architecture and implements monitoring agents, dashboards, escalations & alerts
  • be the Operational point of contact for development, operations & testing
  • oversees change management and configuration management operating mechanisms

Minimum Qualifications:
  • Experience withLinux system administration, Apache administration including SSL, Intermediate Weblogic (preferred), Tomcat, or any J2EE application server administration, configuration, and troubleshooting. TCP/IP skills, research skills, leadership skills. DevOps Experience, Automation and Build Engineering and Configuration Management
  • Experience with Ansible Scriptiing and OpenShift
  • Knowledge of Agile Development
  • Understanding of a Web Based Infrastructure
  • Effective written and verbal communication skills
  • Leadership skills
  • Technical Analysis

Preferred Qualifications:
  • Bachelor's and/or Master's degree in Computer Science or related discipline

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Company Information

From where you are now to where you want to go. Where are you headed? If you're ready to get what you want out of your job — out of your life — the smart route is at UPS. As a growing, dynamic Fortune 50 organization, we have the kind of opportunities that will help you go as far as your ambition will take you. So if you're looking to start on a rewarding future, we'll get you moving in the right direction. Here at UPS, we have many positions available, from Hourly Part-Time/Seasonal Package Handlers, Drivers and Mechanics to full time professional roles in Sales, Marketing, Information Technology, Engineering, Finance & Accounting, Customer Solutions, Global Business Services, and many other business functions. Opportunities range from entry-level to senior-career! Every day, we choreograph the infinite movements of goods, funds, and information in more than 200 countries and territories. From our early roots as a Seattle, Washington bike-messenger company to our present day, multi-billion-dollar global corporation, our team has held a singular focus – empowering commerce around the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services.
Dice Id : 10120942A
Position Id : 210144
Originally Posted : 2 months ago

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