IT Helpdesk - Installation & Moves Professional ________# 19-07605

  • Mclean, VA
desktop, helpdesk, software, hardware, installation, migration, 365, office, Servicenow, ticketing, troubleshooting, PC maintenance
Contract W2
Depends On Experience
Work from home not available Travel not required

Job Description

IT Helpdesk - Installation & Moves Professional Location: Mclean, VA Duration: 9-10 months
Basic Requirements:
- Bachelor's Degree in Business, Information Systems or related discipline or equivalent experience
- Minimum of 5 years of relevant experience
- Demonstrates experience with operating system migration
- Operates as a Self-Starter
- Plans and executes tasks as scheduled with minimal supervision
- Demonstrates ability to work in a Team environment
- Possesses strong Verbal and Written Communication skills
- Demonstrates Excellent Customer Service
- Displays working knowledge of Incident Management and Service Ticketing Systems
- Shows Familiarity with Desktop platform and Mobile Device Hardware and Software Installation Setup and Configuration
- Shows Familiarity with Software Discovery and Automated Software Installation Tools
- Working knowledge of the following is required: Windows 7, Windows 10, Office 2016, Office 365, Active Directory, SCCM, Software Center, SharePoint and Excel
Preferred Skills:
- Working knowledge of the following OS and Tools would be a plus: ServiceNow, Bit locker, Symantec Endpoint Protection, Bromium, TimeTrade and Eracent.
- ITIL Foundation
- A+ Certification
- MS Access
Competency     Description      Proficiency       Years' Experience
100940              ITIL V3             High                 3 - 5 Years

Dice Id : iconma
Position Id : 804584
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