Support Analyst - Channels Payment Service

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Bank Of America
Analyst, Analysis, Application, Release, Validation
Full Time
Work from home not available Travel not required

Job Description

Job Description:

Bank of America is seeking a Sr Analyst to support our Channels Payment Services.

Duties:
  • Responsible for the timely completion of day to day production services - Technical Recovery for Incidents
  • Root Cause Analysis for Problems (PBI)
  • Service Requests Closure
  • Risk Deliverables Closure (RISE)
  • Application Health Checks
  • Application Monitoring
  • Event Detection and Closure (Alerts)
  • Release Validation and Permit to Operate Signoff
  • Patch Execution and Validation
  • Continuity Planning and Execution
  • Identify and deliver improvements to application alerting
  • Responsible for automation opportunities to drive down manual work items for the applications supported


Enterprise Job Description

Develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Competent to work under supervision on simpler applications coding from documented logic. Limited systems analysis responsibility. Limited knowledge of business or function for which application is designed. Responsible for specific assigned programs. Typically an entry level position.

Shift:
1st shift (United States of America)

Hours Per Week:
40


Company Information

At Bank of America, we’re creating real, meaningful relationships with individuals, businesses and communities to help them focus on what matters most. Every day, we connect with 57 million customers, using our skills and expertise to help make their lives better. We are committed to attracting and retaining top talent around the world to ensure we continue to deliver together for our customers, clients and communities. Along with taking care of our customers, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
Dice Id : 10118499
Position Id : 19070752
Originally Posted : 5 months ago

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