Support Analyst Level I

Full Time

Job Description

We are seeking Support Analyst Level 1 to join a fast-growing fintech company that empowers local retailers to offer digital convenience to the neighborhood customers through Biometric Digital Technology. This is a direct hire, remote capable role. As the Support Analyst, you will maintain the company’s point of contact for technical troubleshooting of internal and external applications. In addition to hands-on analysis, you will appropriately escalate issues in the technical ticketing queue by grooming, prioritizing, and assigning tickets.

What You Will Do:

  • Provide end-user support and training including troubleshooting problems at the application level (includes working with vendors to resolve issues)
  • Perform analysis of bug requests through troubleshooting and recreation of reported issues and Document 100% of issues and bugs
  • Effectively communicate with both technical and non-technical customers while providing exceptional customer service
  • Maintain ticketing queue through daily review for prioritization, task assignment, escalation when appropriate, and checking backlog to keep only relevant items active
  • Follow and promote rigor around change management procedures

What Gets You the Job:

  • Proficient in SQL
  • Familiar with basic web development concepts
  • Previous experience with monitoring a logging application for troubleshooting purposes
  • Knowledge of trends in technology relating to software applications
  • Good analytic and problem-solving abilities
  • Ability to be autonomous and use sound judgment for troubleshooting, escalations, and identifying critical issues
  • Exceptional ability to listen and problem solve, with a history of responding promptly and professionally
  • Flexible, well organized, and able to prioritize work and numerous tasks in a deadline-driven, results-oriented culture

Please send your resume to Dave Lim for immediate consideration

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development!  Join us. Let us catapult your career! 

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities

Dice Id : itcca
Position Id : 20672
Originally Posted : 2 months ago
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