Support Center Technician

  • Experis,
  • Arden Hills, MN
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Experis
Support Center Technician
Contract W2, 12
Work from home not available Travel not required

Job Description



Entry Level


Call Center Help Desk Technician


Arden Hills MN

Key Responsibilities:
Provide global industry-leading technical support over the telephone to customers M - F, 8-5pm CST
Communicate through multiple pathways (phone, fax, email, etc.)
Manage inquiries and provide technical product support for clinician, rep and patient customers utilizing the proprietary software.
Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance
Document and evaluate customer inquiries, comments and concerns
Create relevant technical publications and reference materials
Maintain up-to-date general industry knowledge
Establish and promote a work environment that supports the Quality Policy and Quality System

Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Qualifications:
-HS Degree required with some post-secondary training (IT or Medical Certifications or Associates Degree)
-Medical or IT background
-Technical Call Center experience

PREFERRED, but not required:
-4-year degree


-Those authorized to work in the US are encouraged to apply.




Experis is an Equal Opportunity Employer (EOE/AA)

Posted By

Experis



Company Information

Experis is a global leader in matching talented professionals to our vast client network of admired companies of all sizes and industries. Experis doesn't just find you a job. We give you the power to create a career path, acquire in-demand skills, reach for new opportunities and achieve your goals. With an understanding of your unique talents, experience and interests, our specialized recruiters connect you to the right positions to accelerate your professional success.
Dice Id : COMSYSD
Position Id : FOX_11395451-998

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